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Customer service representatives, dispatchers, and technicians must be in sync with one another at all times. And all personnel must have access to timely information about the status to keep customers satisfied. Oracle Utilities Mobile Workforce Management (formerly SPL Mobile Workforce Management) is an integrated, end-to-end solution that guarantees service availability and automates field operations via state-of-the-market dispatch, scheduling and routing. Mobile Workforce Management optimizes the service chain, improves workforce productivity and reduces operating expenses while eliminating missed appointments, service backlogs and overtime costs.
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