Oracle's Solutions for Smart Cities


Smart Cities Map small image

City leaders, including elected and appointed local authorities and their agency or department management, realize they must increase investment in infrastructure and improve service delivery despite rising costs and reduced budgets. Indeed, citizens are increasingly vocal in their communities, with many of them using other means of communications among themselves and with their community leaders, outside of the traditional town hall forums.

Many electronic government initiatives have realized limited success in tackling the issues that drive improvements in real metrics such as proper usage of emergency services, increased use of public transportation, reduced caseworker loads, and so forth. True leaders in government and community organizations know that real integrated intelligence requires integration of government and constituents, a prerequisite for a city to become truly smart. These leaders recognize that city government must establish clear policies that can be implemented as automated and streamlined processes. This requires changes to culture, organizations, and the way technology is used by government and constituents. It also requires integration of the multitude of channels through which citizens and business communicate with government, focused on development of specialized group and personal relationships with constituents, building awareness of government services and plans, and setting expectations that can be met and openly reported on.

Oracle's Solutions for Smart Cities, which is based on our experience with local government customers and best-in-class technology and applications, enables you to do the following:

  • Smart Innovation - Resolve up to 90 percent (or more) of most government service requests through integrated multichannel services, including self-service Web/chat; local single numbers such as 311, 1823, 133, 115; Facebook; Twitter; e-mail, and so on
  • Smart Processes - Analyze and streamline key areas—service delivery, infrastructure expenditures, constituent feedback, and others—to determine which services to prioritize, extend, consolidate, or even discontinue
  • Smart Infrastructure - Modernize IT infrastructure to enable integration and interoperability with the city’s existing siloed legacy IT infrastructure and embedded intelligence into city infrastructure to enhance service delivery.
  • Join Oracle at the Stockholm Summit on Service Innovation in Cities and the Living Labs Global 2011 Awards Ceremony, hosted by the City of Stockholm on May 12, 2011. Find out more.



Significantly improve and reduce costs of local government citizen and business service delivery
  • Drastically reduce cost per service transaction and improve service levels
  • Deliver services through all available channels with seamless fail-over, from self-service and call center agent-assisted to face-to-face interaction
  • Automate the process and the policies that guide the process, as well as exception-handling around the process
  • Get a single-view of problems, from initiation to resolution through integrated case management
Identify What's Working and Not Working in Your Portfolio of Services and Supporting Programs
  • Identify cyclical trends and structural characteristics as opportunities for improvement
  • Evaluate and streamline all constituent data by capturing and integrating it into a single, secure data hub
  • Provide key officials a collapsed timeline on reception and analysis of emerging trends and program needs, as they occur, not 18 months after the fact
Analyze and Streamline the Performance of Employees, Programs, Initiatives, and Vendors
  • Track the cost and frequency of use by service delivery channel type and process executed; and identify points within the process to improve efficiency and transparency
  • Track the costs associated with a service request (case) from initial request through full resolution, including all assets and resources used
  • Build and analyze metrics against expected outcomes and the overall effectiveness of various service delivery operations instead of relying on siloed programs
  • Report service delivery success and create transparency and accountability
Oracle 1-800-633-0738