Oracle Higher Education Constituent Hub

view image

Oracle's Higher Education Constituent Hub (HECH) enables higher education institutions to create a complete, authoritative, single view of their constituents including applicants, students, alumni, faculty, donors, and staff. It then feeds the numerous systems on campus with trusted constituent data.

Oracle Higher Education Constituent Hub delivers:

• A prebuilt extensible data model for mastering constituent information across an educational institution. Constituents can include students, faculty, alumni, employees, and all other individuals associated with the institution
• A single authoritative source of all constituent information across all systems in the Institution
• Ability to perform "fuzzy" search / match, resulting in far fewer duplicates and associated errors in campus systems
• Unlimited number of predefined and school-defined attributes for consolidating school-specific information
• Full support for upcoming Affiliations feature in Oracle Campus Solutions
• Prebuilt integration across Oracle's Higher Education solutions using the new Constituent Web Service (CWS)

• Provide better service to constituents, through more accurate, complete and consistent information available in all campus systems.
• Increase success in communications and interactions with constituents, resulting in improved response rates spanning the admissions to alumni/fundraising lifecycle
• Lower costs of managing multiple person directories and legacy "hubs", eliminating manual processing of duplicate or overlapping records, and avoiding most point to point integrations which can be costly and unreliable
• Improve security and regulatory compliance by feeding clean, consolidated constituent data to Identity Management systems as well as enabling compliance with statewide single ID mandates.

Consolidate

• Unify person data continuously across the institution’s systems, such as one or more SIS, HR, CRM and other systems
• Rationalize person data to achieve the unique, complete and correct profile
• Construct a "master" version of the record including a single linking ID across all systems
• Track the source of customer attributes and view historical customer profiles
• Integrate using prebuilt, standards-compliant business services and adapters

Cleanse

• Highly accurate matching using proprietary hybrid matching algorithms
• Extended (aka "Fuzzy") Search / Match capability
• Do full Postal address validation with unprecedented support for more than 240 countries.
• Cleanse, standardize and enhance current and historical constituent addresses using postal directories
• Construct CASS-compliant addresses in the US.
• Third party data quality management via pre-integrated adapters

Govern

• Support multiple constituent types: students, employees, alumni, teachers, workers, etc.
• Support multiple Name, Address, Phone, and Email Addresses, for each constituent including persistence of effective dates for many attributes
• Family Educational Rights and Privacy Act (FERPA) indicator
• Support Affiliations which are assigned in Campus Solutions to indicate a person's role or roles within the institution
• Extensible attributes, which are institution-specific. Attribute extensions are configurations and not customizations

Share

• Distribute constituent data, such as campus ID, new address, name change, email updates, etc to all subscribing systems, such as Housing, Dining, Parking, Alumni, Financial Aid and so on
• Provides commonly used functions as business services and Web services
• Supports batch and publish/subscribe to maintain consistent data in real time
• Utilizes Oracle's award-winning Oracle Fusion Middleware