Dear Customer,

Today Oracle announced our agreement to acquire MetaSolv Software, a leading packaged OSS software vendor providing Provisioning, Network Inventory and Service Activation applications for the communications industry. We expect the transaction to close in late 2006 or early 2007, subject to required shareholder and regulatory approvals. Until such time, each company will continue to operate independently. We would like to take this opportunity to pledge our continued commitment to the success of your business and outline the benefits this transaction will deliver, once completed.

Oracle currently supplies technology and applications to over 90% of communications companies worldwide, and 17 of the top 20 most profitable communications companies run Oracle applications. Oracle’s Portal Software products provide a leading billing and revenue management system. Likewise, Oracle’s Siebel Customer Relationship Management (CRM) applications have become an industry standard for call centers and customer care. Additionally, Oracle provides a leading choice for Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Human Capital Management (HCM), as well as database and infrastructure software. The acquisition of MetaSolv will expand Oracle’s software portfolio for the communications industry by providing a best-in-class integrated Operational Support System (OSS) suite that enables automated service fulfillment.

MetaSolv is at the forefront of service delivery innovation and is leading network transformation with Tier 1 carriers around the world. MetaSolv automates the order-to-activation provisioning cycle by integrating key service fulfillment processes, including order management, service activation, inventory management, configuration management, and subscriber and service management. MetaSolv’s modular and integrated approach to service fulfillment enables service providers to simplify the costly and complex process of delivering bundled services over multiple technologies. More than 170 service providers globally use MetaSolv solutions to efficiently and effectively address the business challenges associated with transitioning to next-generation Mobile and IP-based networks.

The combination is expected to provide communications service providers with the following benefits:

• Single Campaign-to-Cash Software Suite: Oracle will provide customers with an end-to-end communications software suite spanning OSS, CRM, Revenue Management and ERP applications. By using a single vendor to manage their customer interactions, revenue realization and automated service fulfillment, service providers can optimize the campaign-to-cash process, lowering transaction costs and accelerating time-to-revenue.
• Improved Network Asset Management: Communication service providers will now, from a single vendor, have the ability to track and manage the entire life cycle of network assets. Through the combination of Oracle and MetaSolv solutions, costly network assets can be accurately managed and accounted for, from initial procurement through to customer production, improving efficiency, maximizing asset utilization and reducing capital expenditures.
• Rapid Time-to-Market for New Services: Lengthy and costly product and service creation, pricing, packaging and definition will be streamlined and automated. A single view of customers, products, and services and their relationship to the underlying network will allow service providers to rapidly introduce innovative services, thereby enhancing competitiveness.
• Backed by a single global vendor: Customers will benefit from Oracle’s global 24x7 distribution and support network, backed by 7,000 support service personnel, 14,000 software developers, and access to more than 16,000 partners.

Please join me and T. Curtis Holmes Jr., President and Chief Executive Officer of MetaSolv for a customer and partner conference call about the combination on Wednesday, October 25, 2006 at 8:30 a.m. PDT. Call-in details and other information about the transaction can be found at oracle.com/metasolv.

Sincerely,

Bhaskar Gorti
Senior Vice President and GM,
Communications Global Business Unit
Oracle