Support for mValent Products

Effective November 9, 2009, the initial point of contact for mValent product support will be through the Oracle Global Customer Support (GCS) systems and infrastructure and no longer through the mValent support hotline, email, or support portal. Please discontinue using the mValent support mechanisms as of that date.

The same support team who supported mValent products continue to do so today. You should continue to use the same support channels you have been using, whether it is online, phone support, or through your customer representative. Support phone numbers and website links remain the same.

As we progress through the integration of mValent Support within Oracle Support we will provide advance notice to you about any changes. Other then Support contract renewals, mentioned below, please continue to work with mValent Support as you did before the acquisition.

Beginning April 1, 2009, you will no longer go through mValent to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in early June 2009. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you received a mValent support invoice prior to April 1, 2009.

If your support term expires after April 1, 2009, an Oracle Support Sales Representative will contact you beginning in June, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.

Oracle will work with you to migrate your support contract to a standard Oracle support offering and a standard Oracle support contract. Please note that Oracle will not be renewing contracts for the mValent support services and instead your support will be migrated to a standard Oracle Support offering. The Oracle contract will then govern the support services for the next term.

For more information about the Oracle Support Offerings, please go to http://www.oracle.com/support/index.html.

As the transition is complete, an Oracle Support Sales representative will contact you about your renewal.