Oracle Information InDepth Newsletter, Customer Relationship Management Edition, July 2007

INFORMATION INDEPTH
Customer Relationship Management Edition

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July 2007
Latest Web 2.0 Technology Gives Edge to Siebel CRM On Demand … New Integration Pack Unites Siebel CRM On Demand, Oracle E-Business Suite to Drive Sales … Forrester Research Calls Oracle's Siebel CRM a Leader … Subscribe Now to Free Newsletters from Oracle Support … Oracle Announces Business Process Outsourcing for CRM Providers, Customers …

News

Latest Web 2.0 Technology Gives Edge to Siebel CRM On Demand Incorporating innovative Web 2.0 and Ajax browser technology, the latest release of Oracle Siebel CRM On Demand dramatically simplifies user tasks while empowering business users to implement best-practice business processes. Learn more now. New Integration Pack Unites Siebel CRM On Demand, Oracle E-Business Suite to Drive Sales Based on prebuilt, open, standards-based integrations, the pack connects Siebel CRM On Demand and Oracle E-Business Suite at every level, from data to business process to user interface. Read more about it. Forrester Research Calls Oracle's Siebel CRM a Leader Forrester evaluated leading customer service management software vendors across 180 criteria to assess strengths and weaknesses in three areas: current offering, strategy, and market presence. According to the Forrester report, the Siebel CRM customer service suite is "especially strong in B2B customer service environments..." Read more. Oracle E-Business Suite Customers: Subscribe Now to Free Newsletters from Oracle Support Oracle's E-Business Suite Support Newsletters bring you the latest news, technical content, and updates and tips for more than 15 product families, including Customer Relationship Management, delivered right to your e-mail box. It's the easiest and fastest way to get the valuable information you need to enhance your overall service experience, directly from the Oracle Support teams and based on what they know is most important to you. See all Oracle Support newsletters and subscribe today (requires Oracle MetaLink account). Oracle Announces Business Process Outsourcing for CRM Providers, Customers In today's marketplace, many forward-looking companies are choosing to outsource non-core business processes, such as customer relationship management. By outsourcing, they can focus on their business challenges, instead of back-office operations. Oracle applications and technology are available to business process outsourcing (BPO) providers and to customers through Oracle BPO partners. Find out more today.

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