Maximize CRM On Demand Performance with Personalized Services

INFORMATION INDEPTH NEWSLETTERS
Customer Relationship Management Edition
May 2009

Maximize CRM On Demand Performance with Personalized Services
Oracle Advanced Customer Services experts work closely with your internal resources to provide proactive remote services to help reduce risk and improve performance. Our services can streamline and simplify your CRM On Demand projects with highly personalized, proactive services delivered by a designated applications manager—your support contact for synthesizing and streamlining communications, escalations, and production-critical service requests.

Nearly 80 percent of the issues that affect your deployment and solution adoption involve factors unrelated to software products. For these issues, and other critical applications strategies, it is vital to have additional onsite guidance and specialization. Oracle Advanced Customer Services provide highly specialized, onsite assistance for the successful deployment and long-term success of your Oracle CRM applications. Onsite applications managers help you maximize the productivity of Oracle systems from planning through post-implementation to keep your technical and business teams on a predictable and stable path.

Solutions for Your Technical Applications Challenges
Oracle Application Expert Services (AES) are delivered by global applications specialists who work with your technical team to develop pragmatic and innovative solutions for highly complex technical challenges. This team supports your applications manager and your technical team as needed, to provide technical reviews and audits of application configurations and customizations, to ensure the quality of CRM On Demand implementation projects. By relying on the deep technical knowledge and experience of Oracle Application Expert Services, you can keep your development costs down, reduce your risk, and optimize your business solutions.

Get Started
For more information, contact acsdirect_us@oracle.com.

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