ORACLE SUPPORT IMPROVES SERVICE REQUEST TRANSACTION SURVEY
An enhanced Service Request Transaction Survey, which is sent out to customers after they have logged service requests, went live December 1 with a new set of questions designed to provide better information in key areas of the support process, enabling Oracle to better serve your support needs.
Learn more.

UPCOMING ADVISOR WEBCASTS FOR ORACLE E-BUSINESS SUITE
Expert information on services, products, and technologies comes straight to your desktop through Oracle Web conferencing.

ORACLE COMMUNICATIONS APPS (CGBU)

December 12	—	Analyzing Performance Issues
December 13	—	Overview of Bill Suppression
January 8	—	Best Practices in Applying an IP Service Activator Patch in the Field
January 15	—	Best Practices in Configuring the Network Processor and Cisco Cartridge
January 15	—	Auto Design

• Get more details about Advisor Webcasts.

ORACLE FUSION MIDDLEWARE AND YOUR APPLICATIONS
Expert-led technical sessions of the Oracle Fusion Middleware World Tour provide you with in-depth information on Oracle's products, latest trends, and insights for overcoming your biggest challenges. Register now for a city near you.

UPCOMING ADVISOR WEBCASTS FOR ORACLE FUSION MIDDLEWARE
Expert information on services, products, and technologies comes straight to your desktop through Oracle Web conferencing.

February 13

—

Enhancing Forms Applications with Java Technologies (PJC, Beans)—USA and EMEA

• Get more details about Advisor Webcasts.

NORTH AMERICAN PAYROLL TAX UPDATES
The North American Payroll Tax Updates package, an enhancement to Oracle's Lifetime Support policy, will now include PeopleSoft Enterprise HRMS 8.3. The North American Payroll Tax Updates package is offered on an annual fee basis for product versions moving into Sustaining Support for which there is sufficient customer demand. The package is delivered on the same schedule as tax updates for releases under Premier Support. Contact your support sales manager, or e-mail ACSus_info@oracle.com.

UPCOMING ADVISOR WEBCASTS FOR PEOPLESOFT ENTERPRISE
Expert information on services, products, and technologies come straight to your desktop through Oracle Web conferencing.

January 29

—

PeopleSoft Enterprise Campus Solutions (CS) 2008-2009 Financial Aid U.S. Regulatory (Regs) 2

• Get more details on Advisor Webcasts (requires login ID and password).

JD EDWARDS ENTERPRISEONE AND JD EDWARDS WORLD 2007 YEAR-END
JD Edwards EnterpriseOne customers can download updates for W-2s and T4s from the Update Center on Customer Connection.

To receive the latest W-2 (United States) and T4 (Canada) processing functionality, download and apply the ESU related to the appropriate Software Action Request (SAR):

Release	SAR
XE	8567757
ERP 8.0	8589770
8.9	8567765
8.10	8567781
8.11	8567790
8.11 SP1	8567802
8.12	8567811

Please review the 2007 JD Edwards EnterpriseOne Year-End information on Customer Connection before proceeding with your download. For additional questions, please contact your local Global Support Center by phone or online.

UPCOMING ADVISOR WEBCASTS FOR JD EDWARDS ENTERPRISEONE
Expert information on services, products, and technologies comes straight to your desktop through Oracle Web conferencing.

December 13	—	Inbound Advance Shipping Notice (ASN) (EDI 856)
December 19	—	Canadian Payroll Year-End
January 8	—	EnterpriseOne Tools 8.97 Feature Overview—Get More Value with the Latest Version of EnterpriseOne Tools
January 31	—	Transportation Freight Update
February 14	—	Government Reporting for Equal Employment Opportunity (EEO)

• Get more details on Advisor Webcasts (requires login ID and password).

JD EDWARDS WORLD A9.1—THE RENAISSANCE RELEASE IS NOW GENERALLY AVAILABLE
Visit our JD Edwards World Upgrade Resources page to answer any questions that you may have regarding A9.1. Download your copy of the newest release today. This is a password-protected site and will require a sign-on and ID. If you do not have one, contact our Global Support Center at 1.800.289.2999.

NEW A9.1 UPDATES AVAILABLE FOR JD EDWARDS WORLD
There are new updates available to download for A9.1 Web enablement and A9.1 documentation. Check the Software Delivery site to find out what is included in the new updates.

JD EDWARDS WORLD A7.3 TO A9.1 NET CHANGE GUIDE IS NOW AVAILABLE
The Net Change Guide for A7.3 to A9.1 is now available on the Upgrade Resources page on Customer Connection. This guide provides

• A Microsoft Excel spreadsheet with 1,168 lines of enhancement information broken down by release and cumulative update
• Six separate PDF documents containing additional information that can be reviewed on their own or linked from the Excel spreadsheet
• And much more.

JD EDWARDS WORLD TOI (TRANSFER OF INFORMATION) ONLINE TRAINING ACCESS
Current release online training is now available free of charge. These Transfer of Information (TOI) courses, formerly known as Seminars On Demand or Net Change, cover new functional and technical enhancements available in recent releases of PeopleSoft Enterprise, JD Edwards EnterpriseOne, and JD Edwards World applications.

TOIs, free to all customers with support contracts, can be accessed via Customer Connection:

• Click on Oracle University
• Scroll to "Access Release Online Training" section
• Click on First Time Users link for setup instructions or select the Return Users link for repeat user direct access.

2008 LEAP YEAR SET UP IN JD EDWARDS WORLD
Be sure to verify that general accounting fiscal date patterns are set up with 29 days for February 2008 to ensure that transactions are posted correctly. Calendars automatically adjust to the leap year, but the fiscal date patterns must be manually adjusted. If you have questions, please contact Oracle Customer Support at 1.800.289.2999.

JD EDWARDS WORLD CUSTOMER BRIEFINGS, DENVER, COLORADO
We are offering World customer briefings in Denver each month throughout the year. The next one is scheduled for December 13 and 14. Please contact Fabio Araujo to register for these events.

UPCOMING ADVISOR WEBCASTS FOR JD EDWARDS WORLD
Expert information on services, products, and technologies comes straight to your desktop through Oracle Web conferencing.

December 11	—	JD Edwards World—1099 Process Refresher for 2007
December 11	—	Preparing for Year-End Processing and W-2 Reporting Season
December 12	—	JD Edwards World Refresher—1099 A/P Method
December 13	—	1099 G/L Method Refresher
December 18	—	Preparing for Canadian T4 and Releve Reporting Year-End Processes
January 9	—	A9.1 Enhancements to the Sales Management System
January 10	—	A9.1 Navigating Customer Connection
January 16	—	Leadtime, Backscheduling Overview
February 27	—	How to Generate Timecard Journals

• Get more details on Advisor Webcasts (requires login ID and password).

GOT QUESTIONS ABOUT JD EDWARDS WORLD?
For answers to your questions about JD Edwards World products, support, or training, please e-mail worldinfo_us@oracle.com.

ORACLE UNIVERSITY FREQUENTLY ASKED QUESTIONS
Have questions about Oracle University? Find all the information you need in one place about our products and services, including the top questions asked by customers regarding registration, scheduling, pricing information, and much more.

Visit the Oracle University FAQs page to find the answers you need.

E-BUSINESS SUITE R12—LOWER COST AND INCREASE PERFORMANCE
The best process solution just got better. Oracle E-Business Suite Release 12 empowers you to lower costs and increase performance for lean global operations. Make the right decisions with holistic planning tools and manage operations and innovation to maximize competitiveness and create product differentiation. Learn how to optimize your performance through these R12 courses. View the R12 courses available. Call 1.800.328.6717 in the U.S. or 1.800.510.3432 in Canada to speak with an education sales representative.

SIEBEL CRM 8.0 FEATURED COURSES
The following new courses on Oracle's Siebel CRM 8.0 are now available at Oracle University. Click the links below to view the complete course description and schedule and to register online.

• Siebel 8.0 Essentials
• Siebel 8.0 New Features
• Core Consultant Course (Siebel 8.0)
• Siebel 8.0 Fundamentals
• Fundamentals for Business Analysts (Siebel 8.0) and
• Siebel Business Analyst Certification

PEOPLESOFT FEATURED COURSES
Sign up for these featured PeopleSoft courses today.

• XML Publisher for PeopleSoft Enterprise PeopleTools Rel 8.48
  XML Publisher for PeopleSoft Enterprise is a template-based reporting solution that separates the data extraction process from the report layout and allows the reuse of extracted application data into multiple report layouts.
  
  
• Workflow Rel 8.48
  PeopleSoft Workflow consists of a powerful set of tools that enable you to automate time-consuming business processes and deliver the right information to the right people at the right time.
  
  
• Enterprise Portal Administration Rel 9
  You will leave this class with a thorough understanding of the tasks needed to set up and administer PeopleSoft Enterprise Portal.
  
  
• Intro to PS/HR/Benefits Accelerated—U.S. Rel 9
  Get experience enrolling employees, dependents, and beneficiaries in plans, and see how to manage all the relevant information for a person's enrollment.

ALLIANCE 2008, MARCH 10-13, 2008
Las Vegas, Nevada
The Alliance 2008 conference, organized and managed by the Higher Education User Group, is an annual event for all higher education, government, and public sector users of Oracle applications.
Register early and save.

COLLABORATE 08, APRIL 13-17
Denver, Colorado
The Independent Oracle Users Group, the Oracle Applications Users Group, and Quest International Users Group are once again collaborating to host COLLABORATE 08, a technology and applications forum for the Oracle community. During COLLABORATE 08, each user group will have its own forum, including educational sessions, dedicated networking events, and speakers, as well as joint events. Registration includes access to all three forums. There will also be a special Hyperion track.

THE CIO FORUM 2008, APRIL 13-14, 2008
Denver, Colorado
Quest International Users Group and the CIO Executive Council are once again partnering to present The CIO Forum 2008, a thought-provoking educational and networking event for information technology executives. The CIO Forum is open to top-level IT executives (customers only), but an invitation is required. If you or someone from your organization would like to be considered, please e-mail. The number of participants is limited so register now.
Get more information.

ODTUG KALEIDOSCOPE 2008, JUNE 15-19, 2008
New Orleans, Louisiana
Join the Oracle Development Tools User Group this year as we examine the evolution of the developer and provide you with the mission-critical skills you need to conquer middleware and beyond.

LEARN MORE ABOUT QUEST INTERNATIONAL USERS GROUP
Quest International Users Group is a worldwide community of more than 50,000 PeopleSoft, JD Edwards, and Oracle Utilities users. Quest and its affiliated user groups are a catalyst for maximizing members' business investments through the power of our community, tools, and experiences. Get more information about Quest, or e-mail us.

VIEW UPCOMING USER GROUP MEETINGS ONLINE
With 70+ affiliated user groups, Quest International Users Group has plenty networking opportunities year-round. Go to our events page to see if there is a regional meeting in your area or a meeting that would fit your interest, product, or industry. You can also find out more information about Quest's affiliated user groups.

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