ORACLE SUPPORT DIAGNOSTICS FORUM
Learn about diagnostics, and share knowledge and best practices on OracleMetaLink's Oracle E-Business Suite Support Diagnostics forum. Click the Forum tab, and select Support Diagnostics Project.
Go directly to the forum.

LIVE WEEKLY EDUCATION SESSIONS FROM ORACLE SUPPORT
Learn about the support tools available through Oracle Premier Support. Experts conduct live weekly education sessions covering all support tools and processes.
See OracleMetaLink Note: 398877.1, and sign up today.

Upcoming Tools and Seminars

June 4	Working Effectively with Oracle Support (WEWS)
June 4	OracleMetaLink Configuration Support Manager (CSM)
June 4	Introduction to OracleMetaLink
June 8	Advanced Support Tools (DB and Apps)
June 11	Working Effectively with Oracle Support (WEWS)
June 11	OracleMetaLink Configuration Support Manager (CSM)
June 11	Introduction to OracleMetaLink
June 12	Diagnostics E-Biz Suite
June 13	Advanced OracleMetaLink
June 18	Working Effectively with Oracle Support (WEWS)
June 18	Americas Remote Diagnostic Agent Customer Workshop
June 18	OracleMetaLink Configuration Support Manager (CSM)
June 18	Introduction to OracleMetaLink
June 22	Advanced Support Tools (DB)
June 25	Working Effectively with Oracle Support (WEWS)
June 25	Maintenance Wizard

UPCOMING ADVISOR WEBCASTS FOR ORACLE E-BUSINESS SUITE
Expert information on services, products, and technologies come straight to your desktop through Oracle Web Conferencing.

Upcoming Advisor Webcasts for Oracle E-Business Suite

June 5	–	Exploring the Value of Oracle E-Business Suite Release 12 Process Manufacturing Migration
June 5	–	Exploring the Value of Oracle E-Business Suite Release 12 Product Data Hub, Product Lifecycle Management, and Configurator
June 6	–	Exploring the Value of Oracle E-Business Suite Release 12 Planning
June 7	–	Exploring the Value of Oracle E-Business Suite Release 12 Service Management
June 7	–	Oracle Applications Unplugged: Working with HCM While Mobile and Disconnected
June 14	–	Exploring the Value of Oracle E-Business Suite Release 12: Manufacturing Execution System for Process Manufacturing
July 11	–	What's New in Oracle E-Business Suite iSupport Release 12
July 11	–	Deployment of IT Infrastructure Library (ITIL), Using Best Practices for Oracle Service Applications Release 12
July 12	–	Exploring the Value of Oracle E-Business Suite Release 12 Supply Chain Release
July 17	–	What's New in Oracle E-Business Suite TeleService Release 12
July 18	–	What's New in Oracle E-Business Suite Multichannel Interaction Center Release 12

• Get more details about Advisor Webcasts.
• For additional information, contact advisorfeedback_us@oracle.com.

NEW WHITE PAPER: PEOPLESOFT ENTERPRISE LEARNING MANAGEMENT: ACHIEVING ENTERPRISE INTEGRATION
Oracle's PeopleSoft Enterprise Learning Management is at the core of the technology infrastructure required to manage and deliver enterprise learning.
Read the white paper.

UPCOMING ADVISOR WEBCASTS FOR PEOPLESOFT ENTERPRISE
Expert information on services, products, and technologies come straight to your desktop through Oracle Web Conferencing.

Upcoming Advisor Webcasts for PeopleSoft Enterprise

June 7	–	”GOT UPK?” Benefits of Oracle User Productivity Kit for Customers of Oracle's PeopleSoft Public Sector
June 7	–	Oracle Applications Unplugged: Working with HCM While Mobile and Disconnected
June 28	–	PeopleSoft Enterprise Maintenance Management: A Fully Integrated Solution for Planning, Maintaining, and Retiring Your Assets

• Get more details on Advisor Webcasts (requires login ID and password).
• For additional information, contact advisorfeedback_us@oracle.com.

JD EDWARDS ENTERPRISEONE AND JD EDWARDS WORLD CHANGE ASSISTANT
Change Assistant enables a single point of entry to facilitate administration of software updates and fixes, using a navigational tree to help manage deployment processes and enhance search capability.
Get more information.

JD EDWARDS ENTERPRISEONE 8.11 SP1, UPDATE 2 NOW AVAILABLE
This update, plus any subsequent ESUs released since March 6, 2007, will bring your installation up to the latest maintenance level. Available through Oracle's Electronic Product Delivery Web site or via your local Customer Care Center.

NEW WHITE PAPER: CHOOSING THE RIGHT NUMBER OF INSTANCES
Important for analyzing and optimizing your structure.
(Document number E1WP-1017) Read the white paper.

NEW WHITE PAPER: UNDERSTANDING UNICODE
Use Evaluating Unicode When Upgrading to EnterpriseOne to gather guidelines and information about Unicode requirements and business needs.
Read the white paper.

THREE BASELINE ESUs RELEASED FOR JD EDWARDS ENTERPRISEONE XE AND ERP 8
These affect the sales, procurement, transportation, and manufacturing areas:

JD24812 (Sales)
JD 24797 (Procurement and Manufacturing)
JE 10260 (Procurement with some Brazil)

WHY UPGRADE AND MIGRATE?
Why upgrade? Visit the Upgrade Web site on Customer Connection, and view the new Why Upgrade? presentation, which highlights the most-compelling reasons to consider an upgrade.

UPCOMING ADVISOR WEBCASTS FOR JD EDWARDS ENTERPRISEONE
Expert information on services, products, and technologies comes straight to your desktop through Oracle Web Conferencing.

Upcoming Advisor Webcasts for JD Edwards EnterpriseOne

July 10	–	Crystal Reporting and Business Object Solutions
July 10	–	Sales Transfer Orders
July 12	–	JD Edwards EnterpriseOne Performance Problem Definition: Getting to the Core of Your Performance-Related Issues
July 12	–	Exploring Credit Orders from History
July 17	–	JD Edwards EnterpriseOne: Commissions in Sales
August 8	–	Purge, Rebuild, and Repost Process for Supplier Relationship Management
September 12	–	Rebate Processing in Advanced Pricing

• Get more details on Advisor Webcasts (requires login ID and password).
• For additional information, contact advisorfeedback_us@oracle.com.

JD EDWARDS WORLD A9.1 IS NOW AVAILABLE
Oracle's JD Edwards World A9.1 single-byte release delivers more than 1,250 enhancements to enable operational excellence, improve customers' upgrade processes, and reduce the cost and complexity of integrations. For more details, read the press release, visit the Web site, and download your copy of the release today.

NEW DOCUMENTATION FOR JD EDWARDS WORLD A9.1 NOW AVAILABLE
This updated Web-based view provides access to all recently updated documentation, including A7.3, A8.1, and all new enhancements contained in A9.1.
Learn more on Customer Connection.

2008 LEAP YEAR SETUP IN JD EDWARDS WORLD
Be sure to verify that general accounting fiscal date patterns are set up with 29 days for February 2008 to ensure that transactions are posted correctly. Calendars automatically adjust to the leap year, but the fiscal date patterns must be manually adjusted. If you have questions, please contact Oracle Customer Support at +1.800.289.2999.

JD EDWARDS WORLD CUSTOMER BRIEFINGS, DENVER, COLORADO
In 2006 the Denver JD Edwards World team facilitated many rewarding customer visits. In 2007 we are holding monthly customer briefings in Denver. The next one is scheduled for June 21 and 22. For more information, please contact Fabio Araujo.

UPCOMING ADVISOR WEBCASTS FOR JD EDWARDS WORLD
Expert information on services, products, and technologies come straight to your desktop through Oracle Web Conferencing.

Upcoming Advisor Webcasts for JD Edwards World:

June 6	–	Complex Pricing Structures Made Easier: Advanced Pricing Formulas and Variable Tables
June 7	–	A9.1 Company/Business Unit Defaults and A/P Enhancements
June 13	–	Oracle's JD Edwards World Advanced Pricing: Accruals and Rebates

• Get more details on advisor Webcasts (requires login ID and password).
• For additional information, contact advisorfeedback_us@oracle.com.

GOT QUESTIONS ABOUT JD EDWARDS WORLD?
For answers to your questions about JD Edwards World products, support, or training, please e-mail worldinfo_us@oracle.com.

NEW PEOPLESOFT ENTERPRISE 9.0 COURSES NOW AT ORACLE UNIVERSITY
See complete course descriptions and schedules, and register online. To speak with an Oracle University representative, call +1.800.787.2047.

• Absence Management, Academic Structure, Asset Management
• Base Benefits – U.S., Billing
• Enterprise Learning Management, ePerformance, eProcurement
• General Ledger, Human Resources
• Intro to PS/HR/Benefits Accelerated – U.S., Introduction to PS for HRMS
• Inventory
• Payables, Payroll – U.S., Purchasing
• Receivables

FREE GIFT WITH ORACLE UNIVERSITY PURCHASE
Oracle certifications establish that you have competency in specific Oracle technology in a given job role. To help get you started, buy an Oracle certification voucher and a self-study CD-ROM, and we'll send you a free mini-optical mouse.
Get your free gift today!

APPLICATIONS UNLIMITED: UPGRADE-A-PALOOZA
Find out why IOUC Chairman John Matelski is impressed with Oracle's applications upgrade announcements.
Read the Profit column.

QUEST NORTHEAST SESSIONS NOW POSTED
Browse the sessions you can attend at The Quest Northeast Regional Conference for PeopleSoft and JD Edwards users, July 19 and 20 at the Mohegan Sun Resort and Casino in Connecticut. Early-bird registration ends June 27, so register today. Contact the Mohegan Sun directly for hotel reservations.

Also, save the date for the Quest Midwest Conference at the Renaissance Schaumburg Hotel in Chicago, September 6 and 7, 2007.

LEARN MORE ABOUT THE QUEST INTERNATIONAL USERS GROUP
The Quest International Users Group is a worldwide community of PeopleSoft and JD Edwards applications users that's more than 40,000 strong. Quest and its affiliated user groups are a catalyst for maximizing members' business investments through the power of our community, tools, and experiences. Get more information about Quest, or e-mail us.

ODTUG KALEIDOSCOPE CONFERENCE, JUNE 18–21, 2007
Taking place in Daytona Beach, Florida, the ODTUG Kaleidoscope Conference covers SOA, development tools, business intelligence/data warehousing, development DBA, and methodology. Preconference hands-on training is June 16 and 17, 2007.
Get details and register.

ORACLE HCM USERS GROUP CONFERENCE 2007, SEPTEMBER 24–27, 2007
Don't miss the largest Oracle HCM Users Group meeting to date, at the Paris Hotel and Casino in Las Vegas, Nevada. Whether you use Oracle E-Business Suite Human Resources or Oracle's PeopleSoft Enterprise Human Capital Management, you should attend this conference.
Register today, and get more information.

JD EDWARDS SESSIONS AT THE NORTHERN CALIFORNIA PEOPLESOFT REGIONAL USER GROUP MEETING, JUNE 15, 2007
Be sure to attend the Northern California PeopleSoft User Group meeting in Fremont, California, where JD Edwards World will have three sessions and a go-live customer success story on upgrading to the new A9.1 release.
Get more details and register.

APAC EVENTS
Join experts and hundreds of your colleagues, visit the extensive exhibitor showcase, and meet Oracle specialists at Quest ANZ and Asia events in 2007. Extend the value of JD Edwards EnterpriseOne, JD Edwards World, and PeopleSoft products in your organization.

Quest Asia Users Group Meeting and Conference
September 19–21, 2007
Furama RiverFront Hotel, Singapore

Quest Australia & New Zealand Meeting and Conference
June 13–17, 2007
The Sebel Albert Park Hotel
Melbourne, Victoria, Australia

OAUG – GLOBAL USERS, GLOBAL SOLUTIONS
The Oracle Applications Users Group (OAUG) is the world's largest source of knowledge for the growing family of Oracle Applications users and serves as a user advocate. For additional information on member benefits and how to get a free OAUG Web subscription, visit the OAUG Web site or call the OAUG Membership Department at +1.404.240.0897.

ORACLEDAY 2007 IN PACIFIC NORTHWEST REGION
The Puget Sound Oracle Users Group, in conjunction with the Oracle Applications Users Group (OAUG), PeopleSoft Northwest Regional Users Group (PSNWRUG), and Northwest Oracle Users Group (NWOUG), is pleased to present OracleDay 2007 on Thursday, June 28, in Bellevue, Washington.
Get more details.

SIEBEL WEB SERIES SESSION RECORDINGS NOW AVAILABLE
The OAUG and Oracle recently offered free educational sessions to the Siebel community via the Siebel Web Series, online sessions conducted by Oracle and OAUG partners. Topics included Siebel 8.0 Upgrading Training, Siebel CRM On Demand for PeopleSoft ERP Users, and Best Practices for Performance and Scalability. Complete recordings of these sessions are now available on the OAUG Web site.

ORACLE UPGRADE BEST PRACTICES
A series of customer upgrade best practices white papers and Webcasts is now available, providing directed guidance to Oracle users.
Access the white papers and Webcasts.

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Critical Patch Updates and Security Alerts

Support Services Internet Seminars (Advisor Webcasts)

VP and Chief Technologist for SOA Dave Chappell: Welcome to My Oracle Blog!

Chief Security Officer Mary Ann Davidson: Where Is Epaminondas When You Need Him?

VP Standards Strategy and Architecture Don Deutsch: Global Standards: The Only Business Model

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Live with Cliff Godwin: The Value of Oracle Application Integration Architecture (AIA) to IT Managers

Live with Fred Studer: Trends in the Professional Services Market for Midsize Companies

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