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The SAP and Oracle partnership does not end with technology exchange. Customer support and satisfaction are the tangible day-to-day benefits of this partnership. A key enabler of this customer support is SAP's requirement for permanent on-site consulting staff to provide immediate support ranging from application development to critical problem response. The SAP Support and Services group at Oracle's Solution Center was created to coordinate this focused customer support.
Because of the unique nature of SAP application interaction with Oracle database technology, Oracle quickly recognized the need to establish and sustain a support model that combines Oracle/SAP technical specialists with integrated SAP integrated support processes. This integrated support model continues to provide SAP customers that deploy applications on Oracle Database Technology with a unified support structure with a single point of contact (SAP).
In addition to delivering unified support with SAP, Oracle's Solution Support Center for SAP technical experts also provides a variety of services, workshops and engagements tailored to specific customer needs through Advanced Customer Services – Database Services for SAP Environments.
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