FINANCIAL SERVICES INDUSTRY UPDATE

SPOTLIGHT ON CUSOTMER RELATIONSHIPS
Improving the Frontline Factor
The 2005 study by Oracle and BAI explored relationship-based strategies in financial services to find out whether investments in CRM and segmentation were really bringing improved customer sales and service at the front line. Read the article from AGF Management (PDF).

Dynamic Banking Webster Financial's workhorse legacy IT systems were having a hard time keeping up with real-time customer expectations, so the bank turned to Oracle solutions using BPEL and SOA to help create a customizable payment solution. Read the article in Profit Magazine.

PARTNERS

Yodlee Wrings Costs Out of Bill Pay Systems Do you love the customer-service benefits of electronic bill payment systems, but hate the cost of third-party consolidation services? Yodlee Inc. thinks it has the answer. Read the article.

CUSTOMERS

Intelligent Business: Financial Enterprises Succeed with Innovative Technologies In this special edition of Profit, you'll find stories on Webster Financial, CUNA Mutual, Beneficial Financial, Wells Fargo, GMAC Financial Services, and other industry-leading financial institutions using Oracle as their technology partner. Download the magazine (2 MG).

MORE CUSTOMERS

• Alliance & Leicester plc Ensures Scalability and Flexibility For Future Growth Read the customer snapshot (PDF). • Capgemini Cuts Invoicing Time by 33%, Reducing Outstanding Receivables by EUR8 Million in First Year Read the customer snapshot (PDF).

NEWS AND EVENTS

• Oracle Unveils Comprehensive Identity Management Suite with Best-in-Class Security Technologies Read the Oracle press release. • Executive Identity Management Summits in March Join us for an exclusive, complimentary Executive Identity Management Summit to learn about Identity Management and best practices for real-world IdM implementations. Leading industry analysts and implementation experts from top global system integrators and Oracle will reflect on their experiences and share valuable insights from years of planning and implementing successful identity management projects. Find a city near you and register today.

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