Oracle RightNow Analytics captures, organizes, presents and disseminates real-time actionable knowledge with speed, ease and flexibility to improve insights and reduce cost of operations Ensure service quality and increase reliability with the ability to analyze all aspects of the customer behavior and interactions Leverage Pre-built surveys and customizable reports and dashboards to that you are strengthening customer releastionships.  Intelligently synthesize customer feedback into graphical, understandable trends for integration into knowledge-base and immediate follow-up