Smart meter commands such as remote connect, meter ping, or on demand reads, can be executed from any context sensitive menu available throughout the application. As AMI data is loaded for each head end system, statistical information about the loading process is tracked.  This includes counts of the type of data that is loaded, as well as processing time. With the Service Order Management module of SGG, smart meter commands and manual field work can be integrated and managed within cohesive business processes. The Service Order Management module also provides embedded analytics that provide insight into all in flight service orders to provide key insights into operational efficiency.