Support for OctetString Products

Effective April 3, 2006 the initial point of contact for OctetString product support is through the standard Oracle Support Services (OSS) processes and systems and no longer through the OctetString support hotline, email, or online support system. Please discontinue using the OctetString support hotline, online support system, and email for customer support effective immediately.

Effective November 4, 2005, you will no longer go through OctetString to renew support contracts. This process has been transitioned to Oracle Support Sales, with processing resuming in early April 2006 However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you have received a OctetString support invoice as of November 4, 2005. Oracle will work with you to migrate your support contract to a standard Oracle support offering and Oracle support contract in early April or upon expiration of your current support contract. Please note that Oracle will not be renewing contracts for the OctetString support services.

Oracle protects OctetString customer investments with Lifteime Support
Furthering our commitment to OctetString customers, Oracle is proud to announce defined support timeframes for OctetString products and releases and the application of the Lifetime Support Policy to a number of OctetString products and releases. Refer to the Lifetime Support brochure for specific release information.

• Oracle Lifetime Support Policy