Oracle's ATG Commerce Suite

Oracle's ATG Commerce Suite powers the online growth of the world’s top retailers. Unified, best-in-class cross-channel commerce capabilities help businesses improve cross-channel merchandising, increase sales and order values, deliver better online customer service, enhance brand value, and speed time to market.

ATG Commerce is the top-ranked cross-channel commerce platform in the industry, augmented by an integrated set of on-demand live help and automated recommendations solutions. With ATG Web Commerce, companies of all sizes can create a reliable, scalable, and agile commerce foundation, and deliver an engaging, personalized experience across all channels and at every stage of the customer lifecycle. Oracle solutions enable retailers to:

• Provide an automated and personalized customer experience to increase conversions and order value, and ensure ongoing customer loyalty.
• Help customers quickly find desired products, learn about new offerings, comparison shop, register for gifts, pre-order products, redeem coupons, and complete purchases.
• Reduce operating costs though capabilities such as self-service order entry, customer service, and account administration.
• Increase customer satisfaction and loyalty by integrating all customer touch points.
• Leverage an integrated suite of live help solutions (voice, chat, and e-mail) that delivers personalized, human assistance to resolve issues, complete transactions, and reduce customer service costs.
• Benefit from recommended products that match both the shopper's needs and the retailer's merchandising strategies through e-mail, contact centre, and other channels to drive repeat purchases, improve conversion rates, and increase order values.