Telecommunications Retail

In the highly competitive telecommunications retail market, mature mobile service providers with existing retail channels are creating strategies to run their brick-and-mortar stores more profitably by optimizing stock availability and holding, and increasing sales and average transaction value. At the same time, rapidly growing young mobile service providers are committed to store expansion strategies that focus on opening a large number of stores quickly and efficiently while keeping operational costs low. To compete effectively, both types of retailers need to provide superior customer service, increase transaction value, improve stock management and visibility, and lower the cost of their store operations.

Oracle provides the world's most complete, open, and integrated business software and hardware systems for mobile service providers and phone store retailers.

Oracle delivers customer-centric and profitable phone store operations that help telecommunication retailers to deliver:

• Superior Customer Experience—Integrated customer relationship management, point-of-service, and store inventory management capabilities have a mobile front end and true multichannel support.
• High Transaction Value—Communication service providers gain visibility into their wide inventory, mechanisms for saving the sale, and full up-sell and cross-sell support.
• Optimized Store Inventory Management—Accurate and timely information can be used to drive supply chain decisions and mobile support.
• Low Cost of Operations—Solutions are built on a flexible architecture with embedded retail best practices and on-device training.