Oracle Support Stars Bars

Ali Akbary originally started with PeopleSoft customer support in 1999 and has been working with Oracle's PeopleSoft human capital management products for almost a decade. He joined the Oracle Support team about two years ago and is currently based out of California. During Akbary's time in support, he has supported Oracle's PeopleSoft Human Resources, including the benefits as well as payroll applications for North America, and is currently working specifically with PeopleSoft Payroll for North America. Akbary is excited to meet clients at Oracle OpenWorld and answer burning questions about the PeopleSoft payroll product.

Based in Santa Clara, California, Hooman Azarpour came to Oracle in 2007 as part of the Agile acquisition and had been with Agile two years prior. Azarpour supports Oracle's Agile product lifecycle management (PLM) suite of products. He is currently supporting customers of Oracle Agile products with an emphasis on Agile PLM applications and Agile Product Collaboration. Azarpour is looking forward to meeting some of his key customers at Oracle OpenWorld.

Sanjay Banerjee started with Oracle five years ago and is based in Redwood Shores, California. Banerjee started in product development for Oracle project accounting applications and now supports customers of Oracle E-Business Suite Financials with an emphasis on project accounting. He currently works in the Center of Expertise team at Oracle and is looking forward to meeting some of his key customers at Oracle OpenWorld.

Santiago Bastidas started with Oracle 12 years ago and is based in Santiago, Chile. During his years at Oracle he has supported the Oracle Developer Suite, Oracle Application Server, and Oracle E-Business Suite e-commerce products. Bastidas has also worked in Oracle's development organization on the Oracle E-Business Suite integration products: Oracle EDI Gateway, Oracle XML Gateway, and the Oracle E-Business Suite adapter for BPEL. He is currently supporting customers of Oracle Application Information Architecture PIPs. He's looking forward to meeting Oracle Application Information Architecture customers and those interested in learning more about these products at Oracle OpenWorld.

Andrea Brennen started with Oracle Support 10 years ago and is based in Pleasanton, California. During her years at Oracle, she has supported PeopleSoft Asset Management. She as participated in PeopleSoft conferences in the past. Brennen can answer your questions regarding Oracle's PeopleSoft Asset Management—anything from setup, to depreciation, to reporting. Brennen really looks forward to meeting customers she's e-mailed and spoken to over the years so she can finally put some faces to the names.

Jason Brincat has been with Oracle Support just over nine years. During this time, he has spent some time in the Procurement support team and the Oracle Outsourcing team. For the last five years or so, Brincat has been working in the applications technology team, where his main support focus is the technology stack components of Oracle E-Business Suite. Additionally, he is involved in the advanced resolutions team and the security group. If you have any questions in the technology stack area, come along and see him at the Oracle Support Stars Bar for Oracle Applications.

Fabio Buitrago started with Oracle in Colombia in 1995 working in the IT department, Database Support, and Oracle E-Business Suite support group. Buitrago came to the United States as part of the Latin American Support team in 1998. Currently he is part of the Center of Expertise group. Buitrago's area of expertise is Oracle order management applications. One of his recent projects was to coordinate the testing effort for the Oracle Diagnostics for Oracle E-Business Suite releases 12.0 and 12.1. Buitrago is looking forward to hearing any suggestion or comments customers might have in these areas.

Farrell Bullock started with Oracle Support 15 years ago and is based in Colorado Springs, Colorado. During his time at Oracle he has supported Oracle Database, networking, human resources management systems, order management, accounts receivable, and accounts payable applications. Bullock currently supports customers of Oracle E-Business Suite Financials with an emphasis on Oracle Payables. He's looking forward to meeting some of his key customers at Oracle OpenWorld.

Noreen Camarillo came to Oracle four years ago as part of the PeopleSoft acquisition and is based in Pleasanton, California. She supports Oracle customers running enterprise service automation applications, specifically travel and expenses applications. Bring your tough PeopleSoft Expenses questions to Camarillo at the Oracle Support Stars Bar for Oracle Applications, and she'll be happy to help you.

Phillip Decoster started with Oracle more than nine years ago in the Colorado Springs, Colorado Support Center but has since moved to California working out of the Rocklin office. During this time at Oracle he has supported Oracle E-Business Suite customers focusing mainly in Oracle Accounts Receivable. Decoster also has support experience in Oracle E-Business Suite Order Management. He is currently a member of the Center of Expertise and is looking forward to Oracle OpenWorld to continue to work on effective customer relationships.

Sonny Dimaculangan has exceeded eight years supporting Vantive, PeopleSoft, and now Oracle customers. He is based in Amsterdam, The Netherlands and mainly supports the European PeopleSoft CRM customer base. Dimaculangan's specialties include Oracle's PeopleSoft InfoSync, sales, support, and helpdesk applications. He is excited to interact with as many customers as possible during Oracle OpenWorld.

Dan Duncan joined Oracle with the recent Agile acquisition. Prior to the acquisition, Duncan had been with Agile for seven years working with Agile product lifecycle management products, Agile Product Collaboration, and Agile Advantage. He is based in Santa Clara, California and looks forward to meeting and assisting customers during Oracle Open World.

Kim Galeazzi joined Agile Software in 1999 in San Jose, California as a level 2 Support Engineer. Subsequently, Galeazzi joined Oracle as part of the Agile acquisition. Agile's integration tools and the AutoVue applications have become his specialty areas. Galeazzi works closely with the European support team; he is fluent in French and has a working knowledge of German. He looks forward to meeting customers in person and hearing what they have to say about their experience with the Agile product lifecycle management products and their interaction with the Agile support team.

Gary Grant started with Oracle Support nine years ago and is based in Orlando, Florida. During his time at Oracle he has supported Oracle E-Business Suite application technology customizations questions, integration (Oracle Workflow, Oracle XML Gateway), and role-based access control. Gary currently supports customers of Oracle E-Business Suite integration (Oracle Workflow, Oracle XML Gateway), and role-based access control as an Advanced Resolution Engineer. He's looking forward to meeting some of his key customers at Oracle OpenWorld.

David Goddard has been with Oracle Support for almost 10 years. He is focused primarily on the advanced planning and scheduling applications of the Oracle E-Business Suite, specializing in Oracle Advanced Supply Chain Planning, data collections, and ATP/GOP functionality. David also specializes in publishing high-impact notes, which you can find in the Knowledge Browser/E-Business Suite/Advanced Planning and Scheduling pages on My Oracle Support (formerly OracleMetaLink).

Wilson Guerra started with Oracle 14 years ago at the Colombia subsidiary doing product support for most products. He moved to the United States in 1998 with the Latin American Support Center supporting Oracle Applications and then transferred to Oracle E-Business Suite Payables support about seven years ago. Guerra is really excited about this opportunity to meet with customers and to address their questions and see how Oracle products are used to support their business.

Parag Ingale has been working with PeopleSoft customer support and now Oracle Support for the last seven years and is based in Pleasanton, California. Ingale supports Oracle's Peoplesoft human capital management applications and especially anything technical related to PeopleSoft Human Resources. Bring your tough questions to Oracle OpenWorld, and Ingale will be more than happy to assist you.

Hiten Khatri started with PeopleSoft eight years ago as a Supply Chain Consultant for PeopleSoft Consulting. Eventually Khatri transitioned to support services for Oracle's PeopleSoft supply chain applications. Khatri currently supports Oracle's PeopleSoft eProcurement, PeopleSoft Purchasing, and PeopleSoft Supplier Contract Management applications. He is looking forward to meeting customers in person at Oracle OpenWorld.

Tom Lenz came to Oracle four years ago as part of the PeopleSoft acquisition. Lenz is based in Pleasanton, California. He supports Oracle customers as part of the PeopleTools AppDev Support team and specifically supports security and LDAP areas. Bring your tough security and LDAP questions to Lenz at the Oracle Support Stars Bar for Oracle Applications, and he'll be happy to help you.

Craig Murdoch is based out of Birmingham in the U.K. and is coming up on his tenth year with Oracle Support supporting the Oracle E-Business Projects applications. He is looking forward to meeting attendees at the Oracle Support Stars Bar for Oracle Applications.

Mahesh Pabba started with Peoplesoft eight years ago. Pabba is based in Pleasanton, California. Oracle's Peoplesoft Financials and specifically PeopleSoft General Ledger are the areas where Pabba currently supports Oracle customers. Pabba has worked in different groups and has experience with hosted environments and different database platforms. Pabba has also worked extensively with customers on technical and functional issues related to the use of PeopleSoft Receivables, PeopleSoft Payables, and PeopleSoft Asset Management. Come with questions related to Peoplesoft financial modules. Pabba looks forward to meeting key customers at the event.

Tony Phetbourom came to Oracle as part of the PeopleSoft acquisition. He's based in Pleasanton, California. Phetbourom has more than eight years of experience providing PeopleSoft CRM online marketing application support, which is one of the areas where he currently supports Oracle customers. Phetbourom also supports PeopleSoft Order Capture and EIPs. Tony is looking forward to meeting some of his key customers at Oracle OpenWorld.

Steve Piazza came to Oracle about a year ago as part of the Agile Software acquisition. During his time with Agile and Oracle, he has supported many applications, from Agile 8.5 to Oracle AutoVue Electro-Mechanical applications. Piazza is looking forward to meeting many of the customers that he has supported over the last four years.

Esteban Rodriguez started with Oracle Support more than nine years ago after eight years as a consultant. During his support tenure, he has worked mostly with Oracle E-Business Suite customer relationship management (CRM) applications. Rodriguez's current role is technical advisor for the CRM/Sales Applications support group. He's looking forward to meeting key Oracle CRM customers at Oracle OpenWorld.

Lakshmi Sampathkumar joined Oracle three years ago through the Siebel acquisition and has been part of Siebel Support for more than nine years. Sampathkumar is based in Redwood Shores, California and has the global responsibility of managing the Interaction team. Some of the products Sampathkumar's team supports include Oracle Contact Center Telephony Analytics (formerly Siebel Call Center Analytics, Siebel Computer Telephony Integration (CTI), and Siebel Email Response. Sampathkumar is looking forward to meeting customers at Oracle OpenWorld.

Desiree Terrell started her career with Oracle nine and a half years ago in Colorado Springs, Colorado. During her career advancement, she supported customers in Oracle E-Business Suite Order Management, Oracle CRM Application Foundation, and Oracle Application Technology Group products. Terrell is currently supporting several components of Oracle Application Technology Group.

Kalyankar Tota started with Oracle Support five years ago and is based in Orlando, Florida. He has been a part of the Receivables Support team and works on various applications such as Oracle Receivables, Oracle E-Business Tax, Oracle Trading Community Architecture, Oracle iReceivables, and Oracle Credit Management. Tota is looking forward to his stints at the Oracle Support Stars Bar for E-Business Tax and will do his best to answer any questions or concerns that customers may have on this product.

Muneer Uddin came to Oracle three years ago as part of the Siebel acquisition. He's based in Pleasanton, California and supports customers using Siebel CRM applications. Uddin specializes in core technology, configuration tools, and Oracle's Siebel Remote. He's also a part of the Siebel readiness team supporting Siebel self-service applications, Oracle real-time decisions, and call center anywhere applications. Please bring your Siebel CRM questions to Uddin at the Oracle Support Stars Bar for Oracle Applications, and he'll be happy to help you.

Mohammed Yakoob has been with Oracle Applications Support for more than nine years, working primarily with Oracle Application Object Library/Foundation products. Today, as a member of the Applications Technology Group, he specializes exclusively in integration of Oracle Fusion Middleware's Oracle Application Server 10g components—including Oracle Internet Directory, Oracle Single Sign-on, Oracle Web Cache, and Oracle Portal—with Oracle E-Business Suite Release 11i and Release 12. Yakoob looks forward to meeting customers who have worked with him in past or would like to work with him in the future.

Metin Yilmaz has been with Oracle since 1995. He began his Oracle career in Turkey and was relocated in 1999 to Orlando, Florida, where he is currently based. He worked with and through different teams in Oracle's Global Support organization, mastering a rich portfolio of Oracle products and technologies. At present, he works in the Application Technology Group for Oracle E-Business Suite Support and is responsible for installation, configuration, and maintenance products for Oracle E-Business Suite.

Yilmaz will be copresenting "MAA Best Practices: Building an Oracle E-Business Suite Maximum Availability Architecture" this year at Oracle OpenWorld as he did in 2006 and 2007 and will share his expertise on Oracle Real Application Clusters, Oracle Automatic Storage Management, and Oracle Data Guard in an Oracle E-Business Suite environment.

Louis Zipes came to Oracle two years ago as part of the Demantra acquisition. He is based in Burlington (Boston), Massachusetts. All aspects of Oracle Demantra (including integration from and to Oracle E-Business Suite as well as to third-party systems) are the areas where Zipes supports Oracle customers. Bring your tough Demantra questions to Zipes at the Oracle Support Stars Bar for Applications and he'll be happy to help you. If Zipes doesn't know the answer, he probably knows the person within R&D, Product Management, Consulting, or Sales who does.

Coby Adams has been with Oracle for more than nine years. He is based out of Orlando. Adams will be running the XDB pod in the Oracle DEMOgrounds primarily, but he is definitely looking forward to meeting customers and sharing his knowledge of the database as a whole.

Michelle Holmes joined Oracle Support in January of 2007 and is based in Colorado Springs, Colorado. Initially Holmes was a part of the Core DBA team, handling generic database administration issues. In April of this year, she joined the Security Products team, to focus on supporting Oracle auditing, encryption within the database, and Oracle Database Vault and Oracle Audit Vault and helping customers connect AS SYSDBA in a variety of ways. Holmes is excited about meeting customers at this year's Oracle OpenWorld.

Gregory Lindo started with Oracle Support 12 years ago and is based in Orlando, Florida. As a support engineer, he has worked mostly with Oracle Streams, Oracle Advanced Replication, and Oracle Advanced Queuing. Lindo is currently part of Advanced Resolution, and is looking forward to meeting Oracle Streams development and product management individuals and Oracle Streams customers at Oracle OpenWorld.

Scott Jesse started with Oracle Support 12 years ago and is based in Colorado Springs, Colorado. During his years at Oracle, he has supported the Oracle database and Oracle Real Application Clusters (Oracle RAC) on all platforms, with some specialization on Microsoft Windows. Jesse is the manager of the RAC Assurance team, whose goal is to proactively provide best-practice and known-issues information from a support perspective to all new Oracle RAC customers.

Abel Macias joined the RDBMS area of Oracle Support in 1994 and has specialized in Qtune and Database Performance Escalations since 2002. Macias has participated in developing software within Support and Global IT and beta testing with Oracle Development. He's a former Oracle OpenWorld speaker and has conducted training courses for Oracle Education. Macias will be happy to address any performance-related questions at this year's Oracle OpenWorld.

David Parker rejoined Oracle as a Principal Support Analyst in the Enterprise Manager Support team in March 2005 after having previously worked in Oracle Consulting in the mid-90s. Between those employments, Parker spent most of his time as a DBA or developing applications using PL/SQL, Perl, and XML-related technologies. Parker quickly progressed within Oracle to the role of Advanced Resolution Engineer and is a founding member of the Enterprise Manager Center of Excellence team within Oracle Support.

Brandie Smith has been with Oracle Support for 10 years now, starting out in the UNIX team helping with installations and setting that SHMMAX kernel variable. She moved to the Oracle Real Applications Clusters (Oracle RAC) team, where she began to back up the product lead for Oracle Data Guard. Since that time, Smith has taken on the role of Oracle Data Guard Global Technical Lead/Subject Matter Expert. She has worked with Oracle Data Guard since it was kernalized into Oracle9i Release 1, allowing for automatic redo shipping and apply on a physical standby. Since then, the product has grown, and Smith now includes logical standby and Oracle Active Data Guard in her area of expertise.

Anil Nair started with Oracle Support nine years ago and is based out of Bridgewater, New Jersey. Nair supports Oracle Clusterware and Oracle Real Application Clusters products. Stop by the Oracle Support Stars Bar for Oracle Database, where Nair will be happy to help you.

Ihab Suqi started with Oracle Support nine years ago and is based in Orlando, Florida. As a support engineer, Suqi worked mostly with Oracle Streams, Oracle Advanced Replication, and Oracle Advanced Queuing. He is currently the manager for Information Integration support in the U.S. and is looking forward to meeting customers at Oracle OpenWorld.

Roderick Manalac has been a member of Oracle Support for 19 years since joining upon his graduation from UC Berkeley in 1989. He is located in Oracle's Redwood Shores, California headquarters. Over the years, Manalac has worked as a support engineer in the RDBMS, UNIX, SQL*Forms, SQL*Plus, and Net teams. In 1996, Manalac joined the Center of Expertise (COE) team, supporting Oracle Database customers on complex problems and providing best practices to help them succeed. He looks forward to meeting customers at the Oracle OpenWorld Support Stars Bar for Oracle Database and having an opportunity to discuss any Oracle Database topics.

Ken Robinson started with Oracle Support in 1995 and has worked in many areas within Oracle Support over the years. Robinson began as an onsite support analyst and then for many years supported Oracle Customer RDBMS forums. In the last few years, he has specialized in the manageability area; currently his primary focus is on issues related to database memory management. Robinson is looking forward to meeting customers at Oracle OpenWorld.

Brian Shoemate has been with Oracle Support for 12 years. For the first 10 years, he worked in Advanced Customer Support assisting specific large customers on a variety of database topics. For the last two years, Shoemate has been working in the Database Performance Support team specializing in database performance and query optimization. Prior to joining Oracle, Shoemate had a mixture of Oracle database administration and development experience.

Rajesh Varadhan joined Oracle eight years ago and is presently in the Bug Diagnostics and Escalation team, based out of Oracle's Mississauga, Canada office. Varadhan works on customer issues as an interface between product support and development to significantly enhance the resolution process by engaging on critical escalations and sharing technical expertise.

Ana Lucero Alvarado has been with Oracle since 1997, most recently based in Georgia. Two years ago, she joined the Integration Support team to help customers with support requirements related to BPEL, Oracle Enterprise Service Bus, Oracle Business Activity Monitoring, Oracle Business Process Analysis Suite, and Oracle Applications Interconnect. Lucero is looking forward to helping with integration questions at Oracle OpenWorld.

Mathew Drake came to Oracle last year as part of the Stellent acquisition. He is based in Eden Prairie, Minnesota, and has supported Oracle Universal Content Management for seven years. Drake currently supports the Oracle Universal Content Management and Oracle Governance, Risk, and Compliance Manager. He is looking forward to meeting Oracle Enterprise Content Management customers in person at Oracle OpenWorld.

Liliana Garcia started with Oracle Support 13 years ago and is based in Orlando, Florida. During her years at Oracle, Garcia has supported several Oracle products, including development tools (Oracle Forms, Oracle Reports, Oracle Designer), Oracle Database, PL/SQL, Oracle JDeveloper, Oracle Application Server, and Oracle WebDB. Currently, she is supporting Oracle Portal and Oracle WebCenter customers. Garcia is looking forward to meeting some of her key customers at Oracle OpenWorld.

Laurent Goldsztejn joined Oracle as part of the BEA Systems acquisition. Goldsztejn is based in San Francisco and joined BEA Systems in 2000. As part of the Backline teams, Goldsztejn has helped customers troubleshoot critical issues involving Oracle WebLogic Server, Oracle JRockit, Oracle Kodo, WLS-VE, and more recently ALER. Goldsztejn also manages several operations processes used by Oracle's global support organization.

Eric Gross joined Oracle Support with the acquisition of BEA Systems. Gross worked in BEA Support for more than nine years, based out of San Francisco. Moving to Oracle, he continues to support Oracle WebLogic Server, Oracle SIP Server (formerly WebLogic SIP Server), Oracle Service Bus (formerly AquaLogic Service Bus), and Oracle JRockit. Gross tends to work mainly with mission-critical customers.

Jose Guerrero started with Oracle more than two and a half years ago as part of the Thor Technologies acquisition. He is based in Belmont, California and supports Oracle Identity Manager and the Oracle Identity connector products. Guerrero is looking forward to meeting some of his key customers at Oracle OpenWorld.

Sunil Hingorani started with Oracle Support 12 years ago and is based at Oracle headquarters in Redwood Shores, California. Hingorani has been part of the Center of Expertise for 11 years, dealing with Oracle language products, Oracle Database, and Oracle Application Server. Hingorani currently leads the Center of Expertise team for Oracle Fusion Middleware. Hingorani is looking forward to interacting with customers at the Oracle Support Stars Bar for Oracle Middleware at Oracle OpenWorld.

Patrick Hurd started with Oracle Support 10 years ago and is based out of Fort Myers, Florida. During this time he has supported UNIX and Oracle products including Oracle Network Computing, Oracle Tutor, and Oracle Application Server. Hurd is currently supporting customers using Oracle Secure Enterprise Search. He's looking forward to meeting some of his key customers at Oracle OpenWorld.

David Nguyen joined Oracle one year ago as part of the Hyperion acquisition and is based in Santa Clara, California. Oracle Hyperion products including Oracle Essbase and Oracle Hyperion Planning are his areas of expertise. David invites customers to come by the Oracle Support Stars Bar with any questions on these products, and he'll be more than happy to assist.

Andy Parkman has been with Oracle Support in Orlando, Florida since 1999 and assists customers with various Java technologies found in Oracle Application Server. Parkman hopes that Oracle OpenWorld attendees will stop by if he's helped them in the past or can help with something current.

Bimal Patel is a lead engineer in the Bug Diagnosis and Escalations division of Oracle Support, based at Oracle headquarters in Redwood Shores, California. Patel's focus is Oracle's business intelligence and data warehousing products, and he works closely with Oracle Development for business intelligence and with customers around the world. Patel has been with Oracle for more than 11 years and has worked in various roles in Oracle Support.

Chetan Randeri started at BEA Systems eight years ago. Now with Oracle, he is based in San Jose, California. During his time at BEA and Oracle, Randeri has supported Oracle Tuxedo, Oracle Tuxedo Jolt, Oracle WebLogic Tuxedo Connector, Oracle MessageQ, and Oracle WebLogic. Bring your questions about these products to the Oracle Stars Bar for Oracle Middleware, and Randeri will be happy to help you.

Carlos Rosado started with Oracle Support 10 years ago and is based in Orlando, Florida. He is currently supporting Oracle Collaboration Suite and Oracle Beehive customers. Rosado looks forward to meeting attendees at Oracle OpenWorld.

Mitra Veluri came to Oracle two years ago as part of the Siebel acquisition and is based in Pleasanton, California. Veluri provides support for Oracle's business intelligence middleware products. Veluri is looking forward to meeting customers at the Oracle Support Stars Bar for Oracle Middleware at Oracle OpenWorld.

Perren Walker joined Oracle as part of the BEA Systems acquisition and is based in San Francisco. As part of the Backline teams, Walker has helped customers troubleshoot critical issues involving Oracle WebLogic Real Time, Oracle JRockit, Oracle WebLogic Event Server, and Oracle Complex Event Processing.

Fran Williams joined Oracle Support in Orlando 10 years ago. Williams supported Oracle Reports originally but moved to the Business Intelligence and Warehousing team in 2001. Williams looks forward to meeting Oracle Discoverer and warehouse customers.

Jun Xie joined Oracle in June 2008 as part of the BEA Systems acquisition. Xie is based in San Jose, California. Xie has been supporting BEA products for more than three years and currently focuses on Oracle's data service integrator and data services platform.