Oracle OpenWorld

Oracle OpenWorld — Oracle CRM Activities

Oracle's CRM solutions provide comprehensive, industry-leading sales, service, and marketing functionality with embedded analytics capabilities delivered as software as a service (SaaS) or on premises. Based on nearly two decades of CRM expertise, Oracle's CRM enables companies to drive the entire customer lifecycle, from the first marketing contact through all stages of the sales process and ongoing customer service and support.

At Oracle OpenWorld 2011, be sure to attend the many sessions, live demos, partner pavilion, and other events where you will learn the three core objectives that drive the design of Oracle CRM solutions:

  • Make you smarter
  • Make you more productive
  • Provide you with the best value



CRM Pavilion

Oracle has partnered with the customer relationship management industry's premier providers of products, services, and technology to help deliver exceptional return on your investment in Oracle CRM. At the exclusive CRM Pavilion, you'll discover firsthand how partners with demonstrated, proven customer success are helping organizations such as yours build and extend CRM solutions to meet their unique requirements. This is a one-of-a-kind opportunity to learn how Oracle and its partners can make your Oracle CRM deployment more successful.

Visit these partners:


CRM Conference Sessions

Don't miss sessions targeted toward specific roles, product lines, Oracle's CRM product strategy and roadmaps, customer success stories and best practices, and CRM "smart strategies" that organizations can leverage to improve ROI.

Session Session Title
18240 Oracle CRM On Demand Overview, Strategy, and Roadmap
18250 Customer Panel: Achieving Success with Oracle CRM On Demand
18249 Integrated Sales and Marketing in the Cloud with Oracle CRM On Demand
18241 Leveraging Oracle CRM On Demand Analytics
18243 Oracle CRM On Demand Deployment Best Practices
18245 Integrating Oracle CRM On Demand into Your Enterprise Architecture
18247 Extending the Value of Oracle CRM On Demand Through Cloud-Based Extensibility
18248 CRM On Demand Service: Multichannel Customer Support
18242 Why Go with Oracle CRM On Demand?
18220 Siebel CRM Overview, Strategy, and Roadmap
18028 Customer Panel: Innovations, Tips, and Best Practices for Siebel CRM
18233 The Different Faces of Siebel CRM: Building Better UIs for Browsers and Mobile Devices
25960 Driving Cross-Channel Customer Experiences with ATG Apps, Siebel Loyalty, and Siebel Marketing
25980 Southwest Airlines Transforms Rapid Rewards Using Siebel Loyalty
18227 Starbucks Delivers Unique Personalized Customer Experiences with Siebel Loyalty
18231 Capturing the Elusive "Perfect Order" with Siebel Customer Order Management
18232 Customer Experience Management for Commerce Made Easy
18229 Transforming Service Delivery with Real-Time Scheduler and Mobile Siebel CRM
18200 Oracle Fusion CRM Overview, Strategy, and Roadmap
18213 Oracle Fusion CRM Implementation: Answers to the Top 10 Questions
18209 Making Sales Reps More Effective and Efficient with Oracle Fusion CRM's Sales Applications
18217 Oracle Fusion CRM Coexistence with Existing Applications
18215 Oracle Fusion CRM Extensibility: Enterprise Power, SaaS Simplicity


The Complete CRM Blog

THE place to learn more about Oracle CRM at OpenWorld, what's new and happening with the Oracle CRM product line, and access to CRM resources.

With entries from CRM executives detailing CRM strategy, vision, customer successes, and more, the CRM Blog is your best place to keep informed of what's happening in the world of CRM.


Follow Us at Oracle OpenWorld!

Keep up-to-date with the most recent information about all things Oracle CRM while at Oracle OpenWorld. Join our networks and be among the first to share the news.


Chat is available Monday through Friday from 6:00 a.m. to 6:00 p.m. (Pacific). E-mail or call if you need assistance after these hours.


Conference Assistance

E-mail or call with questions anytime. You can also chat live Monday through Friday from 6:00 a.m. to 6:00 p.m. (Pacific).



OpenWorld Global Events
OpenWorld Latin America OpenWorld San Francisco OpenWorld Shanghai

Oracle OpenWorld Exhibition Halls Hours

Monday, September 23
9:45 a.m.–6:00 p.m.
9:45 a.m.–10:45 a.m. (Dedicated Hours)

Tuesday, September 24
9:45 a.m.–6:00 p.m.
2:15 p.m.–2:45 p.m. (Dedicated Hours)

Wednesday, September 25
9:45 a.m.–4:00 p.m.
2:15 p.m.–3:30 p.m. (Dedicated Hours)


2012 Event Facts