ORACLE OPEN WORLD LATIN AMERICA 2012: 4-6 December at the Transamerica Expo Center in Sao Paulo.

Partner Solutions Theater

Exhibition Hall, Rua A

Get involved in the theater!

Meet key players from the Oracle partner community at the Partner Solutions Theater. Attend 20-minute presentations to see how Oracle’s top partners solve common business problems for Oracle customers, and gather best practices developed over years of working with Oracle customers in every industry. Learn how to leverage the power of the Oracle partner community and connect with the solutions, services, and unique capabilities Oracle partners embody.

 

Tuesday, December 4

"Eight to Great" Oracle RightNow CX Cloud Service: Eight Steps to Exceptional Customer Experiences

14:30–15:00

Applications

Paulo Roberto Brasileiro de Souza, General Director, Sibra Informática
Onófrio Notarnicola, Professor and Consultant - CRM Area of Fundação
Getúlio Vargas, Sibra Informática

This session presents the eight steps that any company can take to provide customers with high-quality customer experience. These steps are based on best practices proven by industry leaders in virtually every market category. Session leaders also present a straightforward, practical, and effective action program for implementing your customer experience solution.

Performance Evaluation as a Tool for Talent Retention

15:00–15:30

Applications

Marcelo Seiji, Commercial Director, HQS Consulting
Ana Miranda, Pre-sales Executive, HQS Consulting

Attend this session to learn how organizations can develop their talent pool and retain professionals in a competitive market that faces a skilled-labor shortage.

Strategic Management of Treasury and Key Performance Indicators

15:30–16:00

Applications

Edmar Prado Lopes Neto, Strategic Management of Treasury and Key Performance Indicators, Sage XRT

The global economic crisis, increased volatility, limited liquidity, greater sophistication of financial instruments, and the role of treasury in preserving a company's financial health or even business survival makes for a complex environment in the financial services industry. In this session, learn how to manage in today's challenging financial services landscape.

How to Implement Portals and Identity Management Projects Successfully

16:00–16:30

Middleware

Diego Rosseto, Technology Director, IT7 Sistemas

In this session, learn how to minimize risks and maximize results when implementing portals and identity management projects using Oracle Identity Management and Oracle WebCenter. The session includes success-case presentations for both solutions.

The Efficiency of Maps as a Tool to Improve Business Processes

16:30–17:00

Database

Jackson Carvalho, Executive Director, Add Tech Company
Jeferson Zanim, GIS Manager, Add Tech Company

Oracle Database 11g provides advanced spatial features to support geospatial applications, location-based services, and corporate spatial information systems. In this session, learn how using these advanced features for data manipulation allows customers to apply the geographic component in their company’s core business as a support tool for key business processes. With Oracle, you can deploy services mapping, geocoding, and route creation quickly and easily, enabling cost reduction and broad support for decision making.

Preventing Leaks: The Security Challenges of Multichannel Client Relationships in a Competitive Environment

17:00–17:30

Industries

Marcos Fugita, Partner, KPMG

The demand for high performance coupled with the need for connectivity with different technologies throughout multichannel client relationships poses a security challenge for companies—particularly in an increasingly competitive environment. In this session, learn where the challenges lie and how to address them to prevent unwanted information leakage.


Wednesday, December 5

Automated Receipts of DF-e and Tax Systems Integrated with Oracle ERP Applications

16:00–16:30

Applications

Lindomar Nascimento, Pre-Sales, Synchro
Gilberto Lima, Operational Director, IT Convergence

The DF-e (electronic tax document) is a reality in Brazil, and the integration among management systems is a major challenge in day-to-day business. Aware of this scenario, SYNCHRO presents a single solution, integrated with Oracle E-Business Suite ERP applications, which stores and manages all DF-e types including NF-e (electronic invoice), CT-e (electronic transport bill), CC-e (electronic letter of correction), and NFS-e (electronic services invoice) issued and received. In addition, SYNCHRO has developed exclusive technology that allows NFS-es to have automated receipt, despite the lack of a national standard. In this session, learn about the various alternatives and hear real-world results from Brazilian customers using Oracle E-Business Suite 12 integrated with SYNCHRO's fiscal solution.

Customer Experience Success: Rapid Implementation with TQI and Oracle WebCenter Sites

17:00–17:30

Middleware

Fabio Reis, Oracle Web Center Specialist, TQI
Romulo Nascimento, Oracle Web Center Specialist, TQI

Attend this session to learn how an Oracle WebCenter Sites solution works to provide multichannel customer experience. See how some companies that have already deployed the platform have benefited from a better relationship with customers.


Thursday, December 6

Benefit from Process Automation in Citizen Service

14:00–14:30

Oracle Services

Manuel Galilea, Director Responsible for the Public Sector, Everis

Providing easy and fast services to the population is a key benefit that administrations and governments at federal and state levels should strive to offer their citizens. In this session, learn how Oracle technology makes it possible to enable dynamic automation of several citizen service processes in an environment with large volumes of information, allowing streamlined interaction between constituents and their governments.

Leveraging the Investment in Oracle Hyperion for Excellent Results

14:30–15:00

Applications

Rui Botelho, Director, PwC; Marcos Batista, PwC

Driven by the increasing demand for relevant information about business performance, customers are increasingly prone to integrate information among different business functions. The ability to have an integrated view of financial, regulatory, and operational reports in a consistent model is becoming a strategic necessity for creating reliable plans that encompass the whole organization. Attend this session to learn how PwC can help you leverage your investment in Oracle Hyperion Planning and Oracle Hyperion Financial Management to achieve these goals.

Oracle Cloud for the Insurance Industry

15:00–15:30

Industries

Leonardo Maia, Diretor Executivo, Kiman Solutions

Insurance companies are seeking to provide better service to customers while reducing administrative costs. Come to this session to learn how Oracle Cloud services enable insurance companies to do just that.

Hyperion Stabilization Program for Large-Volume Users

15:30–16:00

Applications

Mauricio P. Souza, Management Information, Odebrecht

This presentation demonstrates how to implement various projects and actions aimed at stabilizing the Oracle Hyperion platform for high-volume users in parallel with complexity simulations, providing the following benefits:

  • Information security
  • Performance improvement
  • Scalability
  • Availability
  • Optimization of existing functionalities
  • Best performance environment for managing competition and scalability; more-effective administration
  • Better use and distribution of infrastructure resources
  • Increased security for backup process and application availability (archiving)
  • Architecture organized by solution type

 

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