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Editor's Note
Communications Skills
By Margaret Terry Lindquist
User Group
Unlimited Horizons
By John Matelski
Forward Thinking
Enterprise Asset Management
The Asset Lifecycle
By David Baum
In resource-intensive industries, effective use of assets can make the difference between profit and loss.
The Principles of Lean
Missing Links in Improvement Initiatives
By Michael Bremer
False priorities and bad information can cause stumbles along the Lean path.
IT/Business Divide
Closing the Geek Gap
By Minda Zetlin
More-effective communications between technologists and business people is critical—and there are simple steps you can take.
Airport Management
Getting off the Ground
By Monica Mehta
The challenges: a tight budget and a change-resistant workforce. See how Tucson Airport Authority managers handled both with great success.
Oracle Consulting
Meeting Challenges Hand in Hand
By Jill Bentley
The Acuity-Oracle Consulting partnership is driving positive change throughout the organization. Also, an interview with Oracle SVP of consulting Eileen McPartland.
Healthcare
Healthy Overhaul
By George V. Hulme
The need for new call center software drives change throughout Horizon Health.
Communications
Assignment: Customer Care
By Ann C. Logue
Swisscom's commitment to customer service gives
the company a competitive edge.
Manufacturing
On the Road with Lean
By Molly Rose Teuke
Decision-making has been driven deeper into the organization at Smiths Group as a result of the company's Lean transformation.
Career Development
Reframing Conflict
By Katheryn Potterf
Conflict can affect every business environment—but you can defuse tensions.
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