Effective June 6, 2012, Oracle launched Oracle Platinum Services, the highest level of support in the industry, which provides remote fault monitoring with faster response times and patch deployment services to qualified Oracle Premier Support customers – at no additional cost.
Oracle Platinum Services is a special entitlement available to Oracle Premier Support customers running certified configurations on Oracle Engineered Systems. In addition to receiving the complete support essentials with Oracle Premier Support, qualifying Oracle Platinum Services customers also receive:
- 24/7 Oracle remote fault monitoring
- Industry-leading response and restore times
- 5-Minute Fault Notification
- 15-Minute Restoration or Escalation to Development
- 30-Minute Joint Debugging with Development
- Update and patch deployments four times per year
Per existing policy, qualified Partners are invited to resell Oracle Premier Support, which includes the Oracle Platinum Services option to your end users. Guidelines for the resale of Oracle support offerings are available here.
Offering these high availability services at no additional cost is unprecedented and represents an opportunity for you to talk with your end users about the benefits of hardware and software that are engineered to work together, and how Oracle Platinum Services can help them further unlock the value of their investment in technology. You have the ability to further differentiate yourself from the competition, while creating opportunities to up-sell / cross-sell Oracle's Engineered Systems with certified Platinum configurations in order to take advantage of this service.
Oracle Platinum Services may be initiated by visiting the Oracle Platinum Services web page. This process will include certifying the configuration for Oracle Platinum Services as well as delivery of the Oracle Advanced Support Gateway to support remote monitoring.
Please visit the Oracle Platinum Services web page to view collateral, qualifying Certified Configurations, references, technical support policies, and more. Should you have any questions, please contact Support-Partner-Questions_ww_grp@oracle.com or the Oracle Partner Business Center.