Oracle Social Relationship Management Implementation Specialist

Oracle Social Relationship Management Implementation Essentials

The Oracle Social Relationship Management Implementation Essentials (1Z0-426) is designed for individuals who possess a strong foundation and expertise in implementing Oracle Social Relationship Management solutions.

This certification covers topics such as Workflow & Automation, Social Marketing Cloud, and Social Engagement & Monitoring Cloud features and functions, and platform analytics. This certification differentiates candidates in the marketplace by providing a competitive edge through proven expertise. Up-to-date training and field experience are recommended.

This certification is available to all candidates but is geared towards members of the Oracle PartnerNetwork. OPN members earning this certification will be recognized as OPN Certified Specialists. This certification qualifies as competency criteria for the Oracle Social Relationship Management Specialization.

Exam Number:
1Z0-426
Duration:
2 hours
Register
Here:
Register online or by phone.
Number of
Questions:
63
Exam Price:
US$ 245

More on exam pricing
Passing
Score:


74%

Passing score is subject to change. View Details.
Certifications
Earned:

Oracle Social Relationship Management 2014 Certified Implementation Specialist.

OPN Certified Specialist.

 

Recommended Training Additional Information & Resources Exam Topics Fraudulent Activity Policy

Recommended Training
OPN Exam Study Guide
Oracle Social Relationship Management Certified Implementation Specialist (PDF)
OPN Guided Learning Path
Oracle Social Relationship Management Certified Implementation Specialist

 

Additional Information & Resources
Exam Retake Policy
Specialization Catalog (PDF) for all launched and planned Specializations
Product Mapping to Specialization (XLS)

 

Exam Topics

Oracle Social Relationship Management (SRM) - Platform Overview

  • Describes SRM tools and subcomponents
  • Describe the features and functions of the SRM platform

Oracle Social Relationship Management - Workflow and Automation Set-up and Configuration

  • Describe Workflow & Automation features and functions
  • Configure Social Relationship Management account settings for the My Profile and Resource Tabs
  • Set-up Workflow features on the Social Relationship Management platform (Creating Workflow templates, and Using Workflow)

Oracle Social Relationship Management - Social Marketing Cloud Product Area Configurations and Features

  • Create a post in Publish
  • Take actions on post in Publish (preview, quick edit, full edit, copy, copy a suggested, or remove the post)
  • Configure the Admin Tab settings in Publish
  • Create and attach coupons and polls to social streams with Publish
  • Create and post a Custom Wall App with Publish
  • Describe how to use Dynamic Link Tracking
  • Set up Dynamic Link Tracking in Admin
  • Create a Tracking URL on the Create a Post Page (CAPP)
  • Create Open Graph Objects and custom domains

Oracle Social Relationship Management -  Social Engagement & Monitoring Cloud Product Configuration and Features

  • Explain how to view messages on the Monitor Tab in Engage
  • Perform messaging actions available in Engage
  • Filter messages in Engage

Oracle Social Relationship Management -  Social Marketing Cloud Listen & Analyze

  • Describe the metrics and what data the charts show on the Facebook Dasboard in the Resources Tab
  • Describe the data and types of interactions reported in the Facebook Engagement section of the Resources Tab
  • Describe the three types of metrics reported in the Facebook Visibility section of the Resources Tab
  • Explain how to use the Resources Tab in Listen & Analyze
  • Explain how to use the Social Campaigns Tab to anlayze the performance of published posts

Oracle Social Relationship Management -   Social Engagement & Monitoring Cloud Listen & Analyze

  • Create and manage Topics
  • Create and edit Topics in a Bundle
  • Explain how to use the Dashboads Tab to analyze data
  • Run and export reports for internal user activity
  • Run and export post-level data for Facebook and Twitter
  • Run and export page-level data for Facebook

Oracle Social Relationship Management - Content & Apps

  • Build a view in Content & Apps
  • Create a brand template in Content & Apps
  • Connect a view live on Facebook in Content & Apps
  • Customize a view in Content & Apps

Oracle Social Relationship Management - CX Solution Integration Configurations

  • Explain the Oracle Customer Experience vision
  • Configure SRM integrations

 

Oracle Certification Program Fraudulent Activity Policy
Oracle reserves the right to take action against any candidate involved in fraudulent activities, including, but not limited to, fraudulent use of vouchers, promotional codes, reselling exam discounts and vouchers, cheating on an exam, alteration of score reports, alteration of completion certificates, violation of exam retake policies or other activities deemed fraudulent by Oracle.

If Oracle determines, in its sole discretion, that fraudulent activity has taken place, it reserves the right to take action up to and including, but not limited to, decertification of a candidate's Oracle Certified Associate, Oracle Certified Professional and/or OCM credentials, temporary, indefinite or permanent ban of a candidate from Oracle certification programs, notification to a candidate's employer, and notification to law enforcement agencies. Candidates found committing fraudulent activities forfeit all fees previously paid to Oracle, or to Oracle's authorized vendors, and may be required to pay additional fees for services rendered.

View the Oracle Certification Program Candidate Agreement which requires your agreement before the start of each exam.

 
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