Sell these customer benefits:
On July 31, 2014, Oracle announced that it signed an agreement to acquire TOA Technologies (TOA), adding the leading Field Service SaaS to Oracle Service Cloud and Oracle ERP cloud solutions to deliver effective and timely home- and facility-based customer service. The transaction has closed.
TOA is the leading provider of cloud-based field service solutions that optimize the last mile of customer service for enterprises by coordinating and managing activities between dispatchers, mobile employees and their customers. TOA's Field Service SaaS continuously monitors field service requests coming in from contact centers, schedules the right field service representative, monitors current inventories, accurately predicts service windows, and optimizes field operations. TOA's solutions manage more than 120 million service events annually in over 20 countries for innovative brands.
Oracle Service Cloud and Oracle ERP cloud solutions with TOA will transform customer service operations, allowing them to achieve operational excellence and improve productivity while exceeding customer expectations. The addition of TOA expands Oracle's ability to provide end-to-end personalized customer service solutions with the addition of critical face-to-face field service interactions, enabling visibility into customer history throughout the customer relationship lifecycle. The combination of Oracle Service Cloud and TOA is expected to create the most complete Customer Service Cloud, modernizing customer service operations and driving superior customer satisfaction.
With the acquisition of TOA Technologies, Oracle extends a warm welcome to TOA Technologies partners, and all others interested in pursuing business around this opportunity. We look forward to welcoming you to partnership with Oracle, and exploring avenues for growth.
Your first step is membership in our partner program - Oracle PartnerNetwork (OPN).
OPN is the framework for all partners worldwide to gain access to the tools needed to integrate, develop, sell and implement Oracle's broad portfolio of products. It includes a community of over 25,000 partners worldwide, a management portal, a business center for partner support, and a global business program. OPN Specialized enables partners to differentiate themselves for competitive edge.
Or contact the Oracle Partner Business Center for questions or assistance.
Access OPN Knowledge Zones for product resources; training and certification; resources to help you market, sell, develop, and/or implement; to get Specialized; and much more!
Additional Social Resources
Oracle buys TOA Technologies announcement video