Oracle's Acquisition of TOA Technologies

Adds Leading Field Service SaaS to Oracle Service Cloud and Oracle ERP Cloud Solutions
to Deliver Effective and Timely Home- and Facility-based Customer Service
Oracle's Acquisition of TOA Technologies

Partner Opportunities


What's in it for you?

  • Deploy, integrate, transform
  • Create sustainable client relationships
  • Extend industry specific offerings

Partnering Models with TOA:

  • Referral: Register a net-new opportunity to earn referral fees
  • Co-Sell: sell side-by-side with Oracle and profit from significant services opportunity
  • Business Process Services (BPS): Wrap TOA into BPS offering and use as a key asset in running client operations.

What's in it for your customers?


Sell these customer benefits:

  • The addition of TOA expands Oracle’s ability to provide end-to-end personalized customer service solutions with the addition of critical face-to-face field service interactions, enabling visibility into customer history throughout the customer relationship lifecycle.
  • Oracle Service Cloud and Oracle ERP cloud solutions with TOA will transform customer service operations, allowing them to achieve operational excellence and improve productivity while exceeding customer expectations.
  • The combination of Oracle Service Cloud and TOA is expected to create the most complete Customer Service Cloud, modernizing customer service operations and driving superior customer satisfaction.

Partner Opportunities

 

Learn About this Acquisition

On July 31, 2014, Oracle announced that it signed an agreement to acquire TOA Technologies (TOA), adding the leading Field Service SaaS to Oracle Service Cloud and Oracle ERP cloud solutions to deliver effective and timely home- and facility-based customer service. The transaction has closed.

TOA is the leading provider of cloud-based field service solutions that optimize the last mile of customer service for enterprises by coordinating and managing activities between dispatchers, mobile employees and their customers. TOA's Field Service SaaS continuously monitors field service requests coming in from contact centers, schedules the right field service representative, monitors current inventories, accurately predicts service windows, and optimizes field operations. TOA's solutions manage more than 120 million service events annually in over 20 countries for innovative brands.

Oracle Service Cloud and Oracle ERP cloud solutions with TOA will transform customer service operations, allowing them to achieve operational excellence and improve productivity while exceeding customer expectations. The addition of TOA expands Oracle's ability to provide end-to-end personalized customer service solutions with the addition of critical face-to-face field service interactions, enabling visibility into customer history throughout the customer relationship lifecycle. The combination of Oracle Service Cloud and TOA is expected to create the most complete Customer Service Cloud, modernizing customer service operations and driving superior customer satisfaction.


Resources

 

Not an Oracle Partner? Join Now

With the acquisition of TOA Technologies, Oracle extends a warm welcome to TOA Technologies partners, and all others interested in pursuing business around this opportunity. We look forward to welcoming you to partnership with Oracle, and exploring avenues for growth.

Your first step is membership in our partner program - Oracle PartnerNetwork (OPN).

OPN is the framework for all partners worldwide to gain access to the tools needed to integrate, develop, sell and implement Oracle's broad portfolio of products. It includes a community of over 25,000 partners worldwide, a management portal, a business center for partner support, and a global business program. OPN Specialized enables partners to differentiate themselves for competitive edge.

If you are not already a member of OPN, you are highly encouraged to join. We encourage membership at OPN’s Gold level in order to go-to-market with TOA and Oracle’s broader Service Cloud.

  • Specialization begins at the Gold level – develop expert knowledge and competitive edge.
  • Extensive, deep role-based training.
  • Gold partners are eligible to resell all of Oracle's Technical, Applications, and Server and Storage products*.
    *Resell criteria can vary by product - check the relevant Knowledge Zone to review and satisfy any criteria and apply to resell.

Or contact the Oracle Partner Business Center for questions or assistance.

 

Get Started

Opportunity Awareness and Sales Training

Knowledge Zones for this acquisition

Access OPN Knowledge Zones for product resources; training and certification; resources to help you market, sell, develop, and/or implement; to get Specialized; and much more!

 
 

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Acquisition Announcement

Oracle's Acquisition of TOA Technologies
Oracle's Acquisition of TOA Technologies

Oracle buys TOA Technologies announcement video