Content Management for Oracle Applications

Oracle offers a comprehensive Enterprise Application Documents strategy to optimize Oracle Applications by providing a unified set of certified adapters that deliver high-value business content such as electronic documents and scanned images to enable end-to-end processing of invoices, HR forms, sales proposals, marketing campaigns, and service center calls. Image and content-enabled business processes improve efficiency and employee productivity, decrease storage and paper handling costs, increase content security and control, and enhance auditability.

Organizations can realize both image and content-enabled business processes through Oracle Enterprise Content Management Suite, which includes Oracle Imaging and Process Management and Oracle Universal Content Management. Oracle Imaging and Process Management provides robust document capture, imaging and workflow functionality, and Oracle Universal Content Management provides a scalable approach to store, manage, and access attachments. Enterprise Application Documents supports Applications Unlimited today and will provide the underlying content management capabilities for the next generation of Oracle Applications. Pre-integrated solutions currently exist for Oracle E-Business Suite, PeopleSoft, JD Edwards, and Siebel CRM.

Business Processes:
Procure-To-Pay, Travel & Expense Management, Human Capital Management

Applications Supported:
Oracle E-Business Suite, PeopleSoft, JD Edwards

Business Processes:
Sales, Contact Center and Service, and Marketing Management

Applications Supported:
Oracle E-Business Suite, Siebel CRM

Added Functionality:

• Capture paper and electronic documents whenever and wherever they enter your organization
• Enable instant look up of documents directly from the application user interface
• View, print, highlight, fax, zoom in/out, make sticky notes, and add redactions to images
• Route items for work, review, and approval with robust workflow engine
• Increase visibility to work in process helping to identify bottlenecks

Added Functionality:

• Share documents across your organization, with search and retrieval in seconds
• Easily store the increasingly large volume of documents, images, and other assets
• Attach documents such as sales proposals and service letters to customer records from within the Siebel user interface
• Manage and select assets for marketing campaigns
• Publish documents and assets to internal and external websites
• Create and manage call center knowledgebases or publish FAQ documents to your website for customer self-service

Benefits:

• Speed invoice processing to realize discounts and avoid late payment fees
• Decrease the cost and cycle times of HR processes
• Reduce paper handling and storage costs by removing paper from the process
• SOA-based imaging integration preserves integration during upgrades
  

Benefits:

• Lower costs and provide access to accurate and up-to-date documents
• Enhance customer service by providing instant call center answers
• Increase customer loyalty by providing the right assets at the right time
• Reduce document shipping, printing and storage costs by making information available online
  

For More Information:

• Oracle Content Management for Oracle E-Business Suite
• Oracle Content Management for PeopleSoft
• Oracle Content Management for JD Edwards

For More Information:

• Oracle Content Management for Siebel Sales, Marketing, Contact Center and Service modules
• Oracle Content Management for Oracle E-Business Suite