Five Ideas: Usability
July 2009
“User experience for Oracle is really how to make the technology accessible to the user so the user can successfully, accurately and efficiently complete their task...The expectations of our users have changed so Oracle has had to change. Oracle has recognized this most significantly and they have increased investment in this area tremendously."— Jeremey Ashley, VP Applications User Experience
“People do expect that they’ll be able to drag and drop, right-click, get pop-ups, and do all the things they can do with desktop software. They don’t understand—nor should they have to—why they can’t do those things in enterprise software. The new products that are coming from Oracle will incorporate all of those things. People do expect it, and it’s coming." —Joseph S. Dumas, nationally recognized thought leader in user experience method.
“There’s a concept called Design for All, which goes beyond just making a product accessible for a person with a disability. It encourages you to think about how you make one product that is better for everyone, and this translates to a parallel activity where usability engineers and designers perform testing to measure task completion rates and general usability."—Peter Wallack, accessibility program director at Oracle
“Sales professionals are the toughest critics of CRM. Time is precious, and if an application doesn’t help salespeople sell more efficiently or effectively, they won’t use it. The downside is the loss of vital customer information" —Ken Pulverman, senior director of Oracle CRM product marketing
“It is clear that we in the enterprise software business have our work cut out for us. Customers are better informed and more knowledgeable about the user experience than ever before. If enterprise software companies think they are satisfying their customers with the features of current product offerings, customers may have a different perception. In all user interface work, the devil is in the details. If the design or implementation obscures a functional solution to a customer problem, the customer may not perceive that a solution is really in there at all." —Anna Wichansky, Senior Director, Applications User Experience and Chair, Oracle Usability Advisory Board
