MPHASIS is a New York based IT & BPO service provider for the global Fortune 2000 companies and is focused on the Financial Services, Logistics and Technology industries. With over 7000 employees serving clients worldwide MphasIS provides full spectrum IT services such as application development, integration and BPO services. They focus on developing flexible platforms that allow our clients to rapidly implement business processes with minimal capital outlays.

MPHASIS was faced with an ever more stringent Identity Management regulatory environment and their clients were experiencing a perceived risk from opening their systems to a number of remote operations teams. Combined with MPHASIS needing to track employee entitlements across a large number of IT systems to eliminate reputation risk, the high cost of manual user account and crediential management in their high turn over environment was driving them to seek out a new Identity Management solution. MphasIS chose the Thor Xellerate solution to help due to its ability to handle high-volume & demanding contact centers, which require provisioning to a variety of complex applications. Once implemented MphasIS has seen an average lead time from request to fulfillment reduced from 5 days to 15 minutes for Tier 1 targets. This has also helped with their “Who has what” reporting requirements which can now be run across supported targets by application & business owners.