Norfolk County Council, the local authority for Norfolk, United Kingdom, provides a wide range of services for people who visit or live, work, or do business in the county. These include schools, highway maintenance, waste disposal, libraries, museums, fire and rescue, economic development, and trading standards.

Introduced Oracle E-Business Suite to support new corporate financial, human resource, purchasing, and payroll systems and provide a solid base for corporate and management reporting Integrated Oracle Customer Data Hub to support cross-service and multi-agency work and provide integration between disparate systems Improved process efficiency--saving GBP526,000 (US$975,572) a year--by deploying standardized, crossfunctional business processes driven by a common workflow from a single Oracle Database Saved GBP26,000 (US$48,000) a year in procurement process efficiencies supported by Oracle Procurement Reduced dozens of separate payrolls to five using Oracle Payroll, reducing human resource and payroll administration costs by GBP300,000 (US$556,000) a year Reduced finance department administration overhead by GBP200,000 (US$371,000) a year using Oracle Financials Eliminated mainframe maintenance costs of GBP700,000 (US$1.3 million) a year by replacing the mainframe with integrated Oracle applications Introduced self-service capability using Oracle Expenses and Oracle Recruitment to improve efficiency and data quality.