Danka Business Systems PLC is a leading independent provider of enterprise imaging systems and services. The company delivers value to clients worldwide by using its expert technical and professional services to implement effective document information solutions.

By acquiring the office imaging division of Eastman Kodak in 1997, Danka inherited mission-critical systems running on many disparate hardware and software programs. By implementing the Oracle E-Business Suite, Danka was able to replace these legacy systems with an integrated applications infrastructure, thereby increasing efficiencies and reducing costs.

In this call Danka will share how they reap the benefits of online self-service customer support via Oracle CRM. Danka's Customer Portal (myDanka.com) raises the bar with robust, fully integrated online customer service. The business solution for Danka addressed high volume customer service transactions while leveraging the power and convenience of online self service based on Danka's customers' requirements to:

• Provide online ordering of contracted or non-contracted supplies;
• Create service requests online with minimal clicks based on contracted service coverage;
• Place equipment orders online based on contracted agreements;
• Enable pooled contract meter submissions via the web;
• View/dispute/remit payments online with drill down capabilities on payment history and downloadable invoices;
• View maintenance contracts to confirm contract coverage, verify contract items, pricing and copy charges;
• Provide customers online reporting on fleet information.