Hanover Insurance is a Fortune 500 financial products & services firm with a market capitalization of $2.66 Billion. The Hanover Insurance Group, Inc., through its subsidiaries The Hanover Insurance Company and Citizens Insurance Company of America, offers various insurance products and services to the property and casualty insurance markets in the United States. Their primary business segments are Risk Management & Asset Accumulation. Hanover Insurance has three operating segments, Property & Casualty, Allmerica Financial Services and Asset Management.

Business Challenges: Replace existing product with a more robust, scalable & viable product: needed quicker integration capabilities Need to meet external regulatory requirements and record & track all security administration processes for auditing purposes Enhanced security & operational efficiency driven by business units and IT infrastructure Oracle Xellerate Winning

Differentiators: Selected in June 2004 over Netegrity (now CA) & IBM RSA (reseller) has strong client relationship POC performance by the Thor/RSA team, particularly in responding to unscripted client requirements Excellent out-of-the-box coverage of most Tier 1 target resources Commitment of Thor/RSA partnership Cheaper, quicker and less complex integration with new & existing partners Value Delivered Reduced lead time for customer access request to fulfillment from 5 days to 15 minutes Self Service Password reset capability will reduce IT operations costs Who Has What reports can now be run across supported targets by app. & business owners Reduced business risk by facilitating regulatory and legislative compliance In future, plan to increase efficiency of operations management while decreasing headcount : Minimum 2 people within 3 years