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BT Retail Achieves Smooth Upgrade to Critical Customer Relationship Management System with Unified Approach
Company: BT Retail
Customer Spotlight | Communications | Published on February 28, 2013
BT Retail migrated overnight to Oracle’s Siebel Contact Center 8.1 with the help of Oracle GoldenGate. Organization-wide support throughout Oracle, led by Oracle Advanced Customer Support Services, ensured a smooth up...
Pickles Auctions Processes up to 100,000 Web Transactions per Day, Achieves 99% Availability with Loosely-Coupled, Middleware Architecture
Company: Pickles Auctions
Customer Case Study | Retail | Published on May 15, 2013
Pickles Auctions implemented Oracle BPEL Process Manager and Oracle WebCenter Content, running on Oracle WebLogic Suite, to improve the reliability, availability, and data management of its upgraded company Website. I...
IEEE Enhances the User Experience with Customer Relationship Management Upgrade That Accelerates Transaction Processing
Customer Snapshot | Professional Services | Published on August 17, 2012
IEEE implemented IEEE Business Platform (IBP), its next-generation e-commerce platform using Oracle’s Siebel Customer Relationship Management in the back end. The user-centric design provides 1.6 million users, inclu...
Faysal Bank Shortens Loan Request Turnaround by 25%, Triples Number of Debit Cards Activated Each Month
Company: Faysal Bank Ltd
Customer Snapshot | Financial Services | Published on February 21, 2013
Faysal Bank Ltd. upgraded to Siebel Customer Relationship Management 8.1 and deployed Siebel Contact Center 8.1 to better manage customer relationship processes using a single, consolidated system. The Bank has reduce...
Company: Zebra Technologies
Press Release | High Technology | Published on September 27, 2012
Zebra Technologies offers an extensive portfolio of marking and printing technologies that give a virtual voice to an organization’s assets, people and transactions; enabling organizations to take smarter business act...
Video | Communications | Published on December 05, 2013
Surren Partabh, CTO Strategic Technology Services for BT, explains how the company upgraded its critical Siebel CRM system without interrupting operations, and minimized risk using Oracle GoldenGate’s certified real-t...
Video | Consumer Goods | Published on June 06, 2013
Arcor achieves better performance and a highly integrated platform by moving all its IT infrastructure to Cloud and upgrading to JD Edwards 9.1.
Pella Delivers Seamless Customer Experience, Improves Lead Conversion, Boosts Service Efficiency with Integrated Enterprise Applications
Company: Pella Corporation
Customer Snapshot | Industrial Manufacturing | Published on April 15, 2013
Pella Corporation deployed Oracle E-Business Suite customer relationship management (CRM) applications and Oracle CRM On Demand for its in-home, trade, and retail channels. The company gained the ability to deliver a ...
TIM Brasil Agiliza o Atendimento a Clientes Com Ferramentas de Vendas e Customer Relationship Management
Company: TIM Brasil
Customer Snapshot | Communications | Published on November 02, 2012
A TIM Brasil escolheu as soluções Siebel de Customer Relationship Management (CRM), da Oracle, como base para a o seu ambiente de serviços ao cliente. Em implementação recente, as ferramentas estão auxiliando a área d...
BouMatic Improves Forecasting, Inventory Management, Strategic Pricing, and Remote Access to Business Data with Upgraded Enterprise Applications
Customer Snapshot | Industrial Manufacturing | Published on October 30, 2012
BouMatic upgrades to Oracle’s JD Edwards EnterpriseOne 9.0 and significantly improves employees’ access to critical business information, gains new levels of forecasting and inventory management accuracy, expands repo...
Scottish Widows Cuts Sales Administration 20%, Reduces Time to Prepare Reports by 75%, and Achieves Return on Investment in First Year
Company: Scottish Widows plc
Customer Snapshot | Financial Services | Published on October 25, 2012
Scottish Widows used Oracle CRM On Demand to enforce consistent, streamlined, best-practice sales and support for the 18,500-strong Independent Financial Advisor (IFA) network, The company significantly grew revenue p...
Schweizerische Mobiliar Versicherungsgesellschaft AG optimiert Lead-Management mit 360-Grad-Kundensicht auf Versicherungskunden und steigert Umsätze
Company: Schweizerische Mobiliar Versicherungsgesellschaft AG
Customer Snapshot | Insurance | Published on October 08, 2012
Schweizerische Mobiliar Versicherungsgesellschaft AG implementierte Oracle’s Siebel Customer Relationship Management 8.0, um eine 360-Grad-Kundensicht jedes einzelnen Versicherungskunden zu erhalten und durch optimier...