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Victoria University of Wellington Boosts International Student Conversion Rate by 32%, Answering More Than 500 Inquiries Within One to Two Days
Company: Victoria University of Wellington
Customer Case Study | Education and Research | Published on April 19, 2013
Victoria University of Wellington implemented a suite of Oracle RightNow products to establish a cloud-based student management system and support new marketing strategies to recruit overseas students. The university ...
New Zealand Post Gains a Single View of Customer Interactions, Improves Agent Productivity by 10%, and Reduces Chat Handling Time by 25%
Company: New Zealand Post
Customer Case Study | Communications | Published on July 08, 2013
New Zealand Post implemented Oracle RightNow solutions to provide a single view of customer interactions across multiple communication channels. It has improved agent productivity by 10%, reduced e-mail contact by 10%...
Edith Cowan University Responds to 95% of Online Student Inquiries within Two Business Days, Monitors Students’ Social Media Posts in Real Time
Company: Edith Cowan University
Customer Case Study | Education and Research | Published on February 28, 2013
Edith Cowan University implemented a suite of Oracle RightNow products to improve its student services. It can now respond to 95% of online inquiries within two business days, resolve 82% of inquiries in one business ...
Company: GREE, Inc.（グリー株式会社）
Customer Case Study | Media and Entertainment | Published on April 01, 2013
The Boston Globe’s World Class Contact Center Improves Customer Service and Retention with Web, Mobile, and Social Media Solutions
Company: The Boston Globe
Customer Case Study | Media and Entertainment | Published on November 16, 2012
The Boston Globe, a subsidiary of The New York Times Company, improved customer service for its more than two million registered users and subscribers with Oracle RightNow solutions. The Boston Globe implemented an im...
Company: Elsevier B.V.
Customer Snapshot | Media and Entertainment | Published on April 01, 2014
Elsevier uses Oracle RightNow Cloud Service in its contact centers to improve the customer experience, understand customers better, drive self-service, and deliver more complete responses to customer queries.
Company: Rakuten, Inc.（楽天株式会社）
Customer Case Study | Retail | Published on July 12, 2012
Company: Excite Japan Co., Ltd.（エキサイト株式会社）
Customer Case Study | Media and Entertainment | Published on March 27, 2013
Madison Area Technical College Enhances Portal for Increased Enrollment and Improved Business Decision-Making New
Company: Madison Area Technical College
Customer Snapshot | Education and Research | Published on April 16, 2014
Madison Area Technical College integrated Oracle RightNow customer experience cloud service into its existing Oracle’s PeopleSoft Campus Community portal for improved data for decision-making and customer experiences ...
Bigtree Entertainment Implements a Centralized Contact Database, Accelerates Response Time by 30%, and Improves Customer Experience
Company: Bigtree Entertainment, Pvt., Ltd.
Customer Snapshot | Media and Entertainment | Published on January 30, 2014
Bigtree Entertainment implemented Oracle RightNow Cloud Service to establish a centralized customer contact database and improve customer experience. It accelerated customer care team response times to customer inquir...
Compassion UK Implements Cloud Solution to Improve Sponsor Interactions and Cut Costs, Saving US$377,000 Annually While Increasing Income by 30%
Company: Compassion UK
Customer Snapshot | Professional Services | Published on December 20, 2012
Compassion UK deployed Oracle RightNow CX Cloud Service to improve communication between the charity’s contact center staff and current and prospective sponsors. With improved communication, the charity has increased ...
ThermoFisher Scientific/Life Technologies Melhora Qualidade de Atendimento a Clientes e Identifica Novas Oportunidades de Negócios com Solução Baseada em Cloud Computing New
Company: ThermoFisher Scientific/Life Technologies Customer Revenue – US$32.5 billion
Customer Snapshot | Life Sciences | Published on April 03, 2014
A ThermoFisher Scientific/Life Technologies implementou o Oracle RightNow Cloud Service em sua unidade brasileira para substituir uma operação baseada em planilhas para suportar o crescimento de dois dígitos em fatura...