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Your business solutions are a significant investment in your organization's success. To capitalize on your investment, you need support that not only helps to maximize the availability of your systems, but also lets you plan for the future. Oracle Premier Support delivers.
Expect greater control of your technology future, with planned continuous product enhancements and access to updates and major releases. Expect trusted expertise, with our unmatched global reach, and access to our technical support engineers. Expect faster problem resolution, and system performance with advanced support technologies. Expect clear direction for your technology future—and the knowledge that you have technology leadership on your side.
Exclusive Advantages of Oracle Premier Support
Oracle customers demand the best in support. Oracle delivers, with award-winning Premier Support. With Premier Support, you can look forward to next-generation support enhancements that will help drive your business success. It will also help lead your technology future with the latest in applications and technology support. It will help strengthen your competitive advantage, with next-generation thinking built into everything we do.
Oracle Premier Support offers exclusive advantages and comprehensive services to assist you with your long-term success. With Oracle Premier Support, you can look forward to these industry-leading support enhancements to help drive your business success:
24/7 MISSION CRITICAL SUPPORT
We are one of the largest and most advanced support organizations in the world. With more than 7,000 support professionals and 14, 000 application and technology developers, the scale of the combined Oracle/Siebel support organization allows us to deliver the most comprehensive support that other support organizations simply cannot match.
With the combined talents and technologies of Siebel and Oracle, no matter where you are, we're ready to respond with the complete product, technical, and problem-solving expertise you need. With 17 major hubs in 5 continents, our extensive global support infrastructure enables us to support you in any time zone you do business.
No one knows more about Siebel than Siebel's developers and support professionals, who are now part of the combined Oracle support team. With Oracle, you have access to the very people who built your Siebel products and who continue to maintain and enhance your software.
Get prompt support for your mission-critical issues, so you can get back to business quickly. You get 24/7 support for your Severity 1 issues.
LIFETIME SUPPORT
Your investment in Siebel is protected by Oracle Lifetime Support, the most comprehensive and flexible support policy in the industry. Oracle Lifetime Support now covers Siebel Customer Relationship Management, Siebel Incentive Compensation Management, and Business Analytics versions 7.7.x and 7.8.x, as well as the upcoming release 8 of major Siebel product lines. Under this policy, Oracle plans to continue to maintain Siebel's currently supported hardware platforms, databases, and operating systems—including IBM and Microsoft.NET—as part of our commitment to protect, extend, and evolve the value of your technology investments.
Leading the industry, Oracle's Lifetime Support covers your entire technology environment from database, to middleware to applications—an industry first, only from Oracle.
You have greater peace of mind knowing that your business strategy is driving your upgrade strategy with more control, more resilience, and more certainty.
APPLICATIONS UNLIMITED
As part of Oracle's ongoing commitment to protecting customer investments, Oracle plans to continue providing ongoing enhancements to current Oracle Applications beyond the delivery of Oracle Fusion Applications. Applications Unlimited will provide customers with more visibility into our existing product roadmaps and help you derive continual success from your current applications by delivering world-class development and support for years to come. Oracle is giving customers the option to choose what is best for their business. Dedicated development teams will work closely with customer advisory boards and user groups to design new releases and functional enhancements to current Oracle Applications product families.
RIGHTS TO NEXT-GENERATION FUSION APPLICATIONS
Oracle plans to continue to offer you the choice of an integrated suite or best-of-breed Siebel CRM solution. We also plan to evolve you at your own pace, to the next generation of our standards-based applications, Oracle Fusion Applications.
Siebel CRM is planned to be the centerpiece of our Oracle Fusion CRM strategy and we plan to incorporate the best features of all our product lines into Oracle Fusion CRM. You can upgrade your systems to a powerful, integrated, and flexible service-oriented architecture. And, as with all of our planned upgrades and enhancements, you may upgrade to Oracle Fusion as part of your annual support contract.
Oracle has demonstrated success with integrating acquired companies into our support model. The PeopleSoft acquisition was the ultimate test. The feedback from our PeopleSoft and JD Edwards customers speaks for itself—Oracle is successfully delivering on our commitment to create a superior ownership experience across all product lines. Customers continue to renew their support with Oracle and support customer satisfaction rates have increased since the PeopleSoft acquisition. Oracle's focus is on delivering Siebel customers a superior ownership experience, and our goal is to provide the same or better customer satisfaction levels.
Oracle Premier Support. Expect increased system performance. Expect reduced cost of ownership. Expect next-generation support. Expect nothing less from Oracle's award-winning Premier Support.
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This document is for informational purposes only and cannot be incorporated into a contract.
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