|
All currently supported Siebel Standard Support customers will migrate to Oracle Premier Support as of June 1, 2006. All currently supported Siebel Gold Support customers will migrate to Oracle Premier Support upon their support renewal. You can now take advantage of all of the features of Premier Support at no additional charge, outside of adjustments for inflation or currency fluctuation. Best of all, you don't have to do anything to begin to utilize all of the benefits of Oracle's Premier Support.
When you receive your support renewal quote, you will be now be renewing "Software Updates License and Support", which is the legal term for Oracle's Premier Support. You do not have to sign any new contracts to receive Oracle Premier Support. Simply by renewing Support, you are an Oracle Premier Support customer and you will continue to receive all of the features and benefits of Premier Support.
For any customers who purchase a new license from Oracle, your Premier Support fee, for the new license, will be priced per the Oracle Price List. Any current licenses that you may already have, as mentioned above, will receive Premier Support for your current support fee, plus adjustments for inflation or currency fluctuations.
With the migration of all customers to Premier Support, Oracle will no longer offer Siebel Standard Support, Siebel Gold Support, Rollout Support Options, Upgrade Service, Service Request Packs, or Specialized Maintenance Service for either new customers or for renewal by current customers. Technical Account Managers (TAMS) and Expert Services will still be available for purchase.
For more specifics please refer to Oracle's Technical Support Policies.
This document is for informational purposes only and cannot be incorporated into a contract.
|
|
CONTACT
Oracle 1.800.633.0738
SIEBEL SUPPORT INTEGRATION
|
