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Starting on March 15, 2006 you will no longer go through Sleepycat to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in June 2006. However, you will continue to be supported—even if your support expires during this transitional period—as long as you had an active support contract as of February 8, 2006 or you have received a Sleepycat support invoice.
Oracle will work with you to migrate your Commercial License support contract to a standard Oracle support offering and Oracle support contract in June 2006 or upon expiration of your current support contract. Please note that Oracle will not be renewing support contracts for the Sleepycat Commercial Licenses and instead will migrate your support to a standard Oracle Support offering. Oracle will continue to renew contracts for Production Support, which is available only for Public Licenses. You will be contacted in June 2006 or upon expiration of your current Production Support contract to renew your support.
For more information about the Oracle Support Offerings, please go to Oracle Premier Support.
As the transitioning of the process is complete, an Oracle Support Sales representative will contact you about your renewal.
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