Support for Sophoi Products

The same team who supported Sophoi's products continue to do so today. You should continue to use the same support channels you have been using, whether it is phone support, email support, or through your customer representative.

As we progress through the integration of Sophoi Support within Oracle Support we will provide advance notice to you about any changes. Other than Support contract renewals, mentioned below, please continue to work with Sophoi as you did before the acquisition.

Beginning October 12, 2009, you will no longer go through Sophoi to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in early January 2010. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you have received a Sophoi support invoice as of October 12, 2009.

IIf your support term has already expired, an Oracle Support Sales Representative will contact you beginning in January 2010, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.

Oracle will work with you to migrate your support contract to a standard Oracle support offering. Please note that Oracle will not be renewing contracts for the Sophoi support services and instead your support will be migrated to an Oracle Support offering. The Oracle Technical Support Policies will then govern the support services for the next term.

For more information about the Oracle Support Offerings, please go to http://www.oracle.com/support/index.html.