Support for Revenue Technologies Products

Effective Monday, February 4, 2008, your point of contact for Revenue Technologies product support for all new service requests will be through the Oracle Global Customer Support (GCS) systems and no longer through the Revenue Technologies support practices of sending email to or calling the Project Manager. All service requests that you submitted before February 4, if still open, will continue to be managed by the project managers and existing process until the service request is closed. Please discontinue using the Revenue Technologies support processes for new service requests as of the February 4 date.

Beginning June 5, 2007, you will no longer go through Revenue Technologies to renew your support contract. This process has been transitioned to Oracle Support Sales, with processing resuming in September 2007. However, you will continue to be supported even if your support expires during this transitional period as long as you have an active support contract or you have received a Revenue Technologies support invoice as of June 5.

If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in September, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.

Oracle will work with you to migrate your support contract to a standard Oracle support offering and a standard Oracle support contract. The Oracle contract will then govern the support services for the next term. Please note that Oracle will not be renewing contracts for the Revenue Technologies support services.

For more information about the Oracle Support Offerings, please go to http://www.oracle.com/support/index.html.

As the transition is completed, an Oracle Support Sales representative will contact you about your renewal.

Oracle protects Revenue Technologies customer investments with Lifteime Support
Furthering our commitment to Revenue Technologies customers, Oracle is proud to announce defined support timeframes for Revenue Technologies products and releases and the application of the Lifetime Support Policy to a number of Revenue Technologies products and releases. Refer to the Lifetime Support brochure for specific release information.

• Oracle Lifetime Support Policy

Revenue Technologies customers and partners: Please use your existing contacts for professional services and sales.