Advanced Customer Services: Application Expert Services

Start with the experts.

Application Expert Services offer deep technical knowledge and guidance for your Siebel, PeopleSoft Enterprise, or Oracle Business Intelligence application implementation. Maximizing the performance and flexibility of these solutions can dramatically transform your current business by saving time, mitigating risk and moving your business forward at a powerful pace.

From on-site expertise to comprehensive application assessment and management tools, Oracle Application Expert Services provide solutions in three key areas:

• Design and enablement
• Performance and optimization
• Productivity enhancements

• Jumpstart—an interactive design workshop focused on implementing, upgrading, or customizing an Oracle application in your environment.
• Design Review—This review focuses on the design of Oracle application customizations and configuration. Specific recommendations are provided based on Oracle best practices and your unique business requirements.
• Build Review—This review focuses on the customizations and configurations made to your Oracle application and architecture prior to going live with a new application release.
• Performance Review for Customized Applications—A review of your production Oracle application, focused on improving performance while adhering to Oracle best practices.
• Production Assessment—An assessment of hardware, software and operational procedures to proactively identify issues that may cause availability, integrity or performance issues.
• Migration Planning Assessment—A step-by-step migration plan built with existing information available in Oracle MetaLink, certification matrix, release and patch notes.

• Drive Innovation and Growth. Oracle Application Expert Services offer technical expertise from design through post-implementation to keep your teams on a predictable and stable path, balancing supportability with the need to enable innovation.
• Speed and Simplify Deployments. With a direct connection to Oracle development, the experts who built the products, you can be confident that you will realize the greatest value from your Oracle solution. Oracle Advanced Customer Services experts design simplicity into the solution and avoid complex customizations.
• Mitigate Risks and Reduce Costs. Application Expert Services specialists help you eliminate unnecessary customizations by identifying best practices and solutions that meet your complex business requirements.