Advanced Customer Services: Business Critical Assistance

Maximize System Availability

Business Critical Assistance offers a combination of problem resolution and proactive problem avoidance services from a team of Oracle service delivery engineers. This named team works to improve your system availability and performance.

• Improve availability. Your Oracle service delivery team helps identify issues before they become critical and proactively monitors problem resolutions and escalations for minimal impact on your business.
• Enhance performance. Your Oracle service delivery engineers and service delivery manager proactively assess your configuration and performance to improve your IT efficiency and help you meet or exceed client service-level agreements.
• Simplify Support Management. Your Oracle service delivery team, with deep insight into your Oracle environment and business, provides ongoing continuity and efficiency for your IT organization.