Reduce Change-Related Risks and Costs

Advanced Customer Services delivers proven methods, best practices, and expert guidance to help you manage change successfully. From patch applications to version upgrades to major IT projects, Oracle experts work closely with you throughout all phases of the change cycle to help minimize disruption to users and business operations.

• Proactive assessments to help reduce transition risks and costs associated with software changes.
• Best practices based on previous successful customer engagements worldwide and ITIL standards.
• Proactive patch management and maintenance for reduced complexity and lower costs.

• Solution Support Center - provides continual operational improvement and expertise in supporting the complete Oracle software stack.
• Assisted Services - a flexible set of Advanced Customer Services designed to help you optimize system availability and performance, enhance database and system administration practices, and improve backup and recovery processes.
• Upgrade Management Services - advice and onsite assistance for all phases of an upgrade, including preplanning, analysis, upgrade management, and post upgrade evaluation.
• Technical Account Management - offers onsite, strategic guidance to customers implementing Oracle business applications. Technical Account Management experts work with your implementation teams throughout the implementation to proactively identify issues and reduce risks.
• Application Expert Services - deep technical knowledge for your Siebel, PeopleSoft, or Oracle Business Intelligence application implementation, helping you plan your design, prevent issues prior to roll-out, and improve production performance.