Advanced Customer Services: Enterprise Solution Management

The right talent at the right time

Enterprise Solution Management, delivered by Oracle Advanced Customer Services Technical Account Managers, consists of application advisory services and tools that help you manage a comprehensive strategy for maximizing your Oracle application investment.

Oracle Advanced Customer Services offer unparalleled expertise in supporting Oracle products. Whether your organization uses PeopleSoft Enterprise, Siebel, Oracle E-Business Suite, Oracle Business Intelligence, or any combination of our products, Enterprise Solution Management provides the right Oracle talent at the right time.

Enterprise Solution Management proactive application management services focus on five key areas: strategy, governance, process, people, and technology to help you achieve continual business and operational improvement.

• End User Survey Diagnostic (EUSD)—A web-based comprehensive analysis of end-user views and organization factors in 11 performance dimensions impacting satisfaction with Oracle Applications. Results empower you to focus on future investments that will have the greatest impact on user satisfaction and productivity, while minimizing resource expenditure.
• Implementation Assessment—Performed by a Technical Account Manager (TAM), an Implementation Assessment is a tool that maps your application project to Oracle's best practices in the areas of Strategy, Governance, People, Process and Technology.

• Personalized Service. You choose the amount of service that meets your business needs, you choose when and where to deploy our talent, and you may add additional services when and if you need them.
• Mitigate Risks and Reduced Costs. Enterprise Solution Management experts help you identify potential risks and remedies, and prioritize recommendations to help you meet your complex business requirements.
• Accelerated ROI. Solution adoption services analyze people, process and technology best practices to promote enhanced solution adoption and accelerated ROI.

Your business demands the highest level of application performance. The time is right to contact Advanced Customer Services and ask about our Enterprise Solution Management services.