Advanced Customer Services: Solution Support Center

Delivering a New Threshold of Operational Excellence

Oracle's most comprehensive Advanced Customer Service, the Solution Support Center, enables operational excellence through a strategic partnership delivering the highest systems availability. An exclusive "virtual center of excellence" helps customers continuously improve operations, reduce costs by avoiding unplanned downtime, and mitigate risk through proactive problem prevention and performance enhancement.

Solution Support Center customers report more than 70% fewer service requests, up to 50% reduction in upgrade planning effort, and accelerated ROI as a result of unique Solution Support Center expertise, processes, and technologies. Expect a new threshold of operational excellence—with the Oracle Solution Support Center.

• Achieve continuous operational improvement. Your Solution Support Center team balances deep insight into your business with a depth of technical expertise so you extract the most value from your Oracle solutions.
• Reduce costs and unplanned downtime. An effective combination of problem resolution and problem avoidance services delivered through the "virtual center of excellence" helps ensure you experience continuous business operations, the highest system availability, and fast resolution of critical issues.
• Minimize change-related risks. By simplifying and streamlining the upgrade process and applying proven change management practices the Solution Support Center gives you greater confidence managing change in a dynamic environment.