Simplify Support Account Management

Advanced Customer Services streamlines and simplifies your technology projects with highly personalized, proactive services delivered by a designated service delivery manager (SDM) to provide technical and industry expertise to help simplify the management of complex heterogeneous multivendor technology environments and deliver more value to your business.

• Proactive advice and guidance from someone who knows your business.
• Personalized guidance, escalation management, and regular IT reviews, delivery of best practices, performance assessments, and knowledge discussions.
• Deep technical environment expertise and business context expertise to help resolve problems faster and make smart technology choices.

• Solution Support Center - provides continual operational improvement and expertise in supporting the complete Oracle software stack.
• Business Critical Assistance - a combination of problem resolution and proactive problem avoidance services from a team of Advanced Customer Services service delivery engineers assigned to help improve your system availability and performance.
• Enterprise Solution Management - offers onsite strategic guidance to customers implementing Oracle business applications. Technical Account Managers work with your implementation teams throughout the implementation to proactively identify issues and reduce risks.
• Priority Service - expert guidance and expedited response to facilitate priority problem resolution and greater IT efficiency.
• Advanced Support Assistance - benefit from an Oracle service delivery manager with knowledge of your environment, business, and timelines, who can provide expert guidance to ensure timely and accurate escalation of production-critical service requests.