Advanced Customer Services is the best option for providing maximum system availability for the long term. Access a variety of services to help you reduce costs, achieve high availability, and increase productivity.
BENEFITS
The option of your own "virtual center of excellence"—to help you reduce costs and achieve the highest system availability.
Proactive configuration, performance, and assessment services to improve IT efficiency and help you meet or exceed client service-level agreements.
Preferred access to key technical resources, engineers, developers, and invitation-only events for deeper insight into Oracle applications, technology features, and industry best practices.
RELATED SERVICES
Solution Support Center - provides continual operational improvement and expertise in supporting the complete Oracle software stack.
Assisted Services - a flexible set of Advanced Customer Services designed to help you optimize system availability and performance, enhance database and system administration practices, and improve backup and recovery processes.
Upgrade Management Services - advice and onsite assistance for all phases of an upgrade, including preplanning, analysis, upgrade management, and post upgrade evaluation, to help you minimize change-related risks, reach milestones on time and on budget, and speed return on your IT investment.
Business Critical Assistance - a combination of problem resolution and proactive problem avoidance services from a team of service delivery engineers assigned to help improve your system availability and performance.
IMPACT - Allows you to experience the value and cost saving advantages of Advanced Customer Services for a six-month period while you achieve your current IT goals and evaluate your ongoing business needs.
