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Oracle Exadata Support

Complete Support Services for Oracle Exadata

Oracle Exadata support offers a complete, enterprise-ready support solution to help you make the most of your Oracle Exadata system. With installation, configuration and 24/7 global support for both software and hardware, you also get unrivaled technical expertise and capabilities from two world-class support organizations. Oracle Exadata support services provide a single point of accountability and true cross-vendor support capabilities so that, when you do need help, you're on your way to a solution with just one call.

BENEFITS

Single Point of Accountability

  • Get help with just one call to Oracle Support
  • Issues are routed to the appropriate Oracle or Sun experts
  • Oracle Support monitors issues through resolution

Integrated Support for Innovative Solutions

  • Integrated service delivery model
  • Collaborative relationship between Oracle and Sun
  • Support tools, knowledge databases, and expertise from both vendors

The Right Experts for the Right Technology

  • Problem diagnosis using Oracle and Sun Engineers and expertise
  • Oracle Support manages resolution for the Oracle technology stack
  • Sun experts manage the resolution of all hardware issues

SERVICES FOR ORACLE EXADATA
Key Feature Summary Sun Oracle Database Machine Oracle Exadata Storage Servers
Sun Hardware Installation Services Option
Oracle Software Installation and Configuration Services Option
Sun Hardware Support Services    
Sun three-year global limited warranty
24/7 coverage and a four-hour onsite response time (for Priority 1 issues)
Defective-media and parts retention
24/7 access to premium Sun online support resources
Oracle Exadata Premier Support    
Unlimited software service requests
– 24x7 service request assistance
– 24-hour commitment to severity 1 service requests
Program updates, fixes, security alerts, critical patch updates and upgrade scripts
Major product and technology releases
Web-based support with My Oracle Support
Proactive support tools    
Rights to future software product releases, software upgrades, patches and fixes

To learn more about the features and benefits of download the Complete Support Services for Oracle Exadata data sheet (PDF)

SOCIAL MEDIA AND COMMUNITIES

SUPPORT RESOURCES

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