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PRODUCTS AND SERVICES INDUSTRIES SUPPORT PARTNERS COMMUNITIES ABOUT

JD Edwards EnterpriseOne and World Technical Support Center

UNITED STATES LATIN AMERICA EUROPE, MIDDLE EAST, AFRICA
CANADA ASIA PACIFIC LIFETIME SUPPORT

UNITED STATES
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CANADA
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LATIN AMERICA

Open daily 9 a.m. to 6 p.m. local time in each country.

Country Support Hotline
Argentina 0800.3330095
Bolivia 800.1.2222 then 303.488.4639.9194 then 1.800.784.4260
Brazil 0800.891.0813
Chile 1.230.020.5124
Colombia 01800.9153560
Costa Rica 0800.0120085
Dominican Republic 001.800.784.4260
Ecuador 999.170 then 303.488.4639.9194 then 1.800.784.4260
Jamaica 1.800.865.5348
Mexico 001.800.784.4260
Paraguay 00.812.800 then 303.488.4639.9194 then 1.800.784.4260
Peru 0800.500.10 then 303.488.4639.9194 then 0.800.784.4260
Puerto Rico 001.800.784.4260
Venezuela 800.1.2743
Uruguay 000.413.598.2887
If the country you are calling from is not on the list, dial the Latin America Support Hub directly at 1.925.694.6530.
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ASIA PACIFIC

Open 9 a.m. to 6 p.m. local time in each country, unless otherwise noted.

Country Support Hotline
Australia 1.800.659.537
China Northern China 10.800.650.0099 Southern China 10.800.265.0099
Guam 1.800.289.2999
Hong Kong 800.90.3055
India 000.6517Public phones require local payment throughout the call.

This number is available only from phones with IDD facility.

For India, call Enhanced International Toll-Free Service (ETF). Please advise the callers to follow these steps when they need to call using the ETF:
Dial the Toll-Free number
At the voice prompt, enter '2' for International Toll-Free Service
Enter the Singapore DID Customer Support telephone number for India.65.6895.9663.
Call will be connected.
Note: The ETF is applicable to phones with touch-tone facility. If a non-touch-tone phone is used, the call will be routed to an operator and be connected as a MTF call. In this case, the caller has to inform the operator that it is a MTF call and quote our CS number (65) 68959663 as the MTF Number to the operator for call connection.
Indonesia 001.803.65.7381
Available only from phones with IDD facility.
Japan 0034.800.400429
Malaysia 1.800.80.1557
Accessible by phone lines operated byTelekom Malaysia only. No access from phones provided by other carriers in Malaysia.
New Zealand 0.800.447.738
North and South Korea 00798.651.7220
Papua New Guinea 050.861.100
Philippines 1027.1800.650.7017
Singapore 800.1811.029
Taiwan 00801.65.1253
Thailand 001.800.656.470
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EUROPE, MIDDLE EAST, AFRICA

Open 9 a.m. to 6 p.m. CET

Country Support Hotline
Belgium 080040006 French
080040005 English
Denmark 80-881363
Finland 0.800.1.16087
France 01.70.70.8160
Germany 069222220261
Ireland 1.800.242.669
Italy 02.3600.3650
Netherlands 0.207.132743
Norway 800.15181
South Africa 080.09.90870
Spain 914140775
Sweden 020.79.7496
Switzerland 0800.83.84.65
United Kingdom 0161.601.8901
If the country you are calling from is not on the list, dial the European Support Hub in the Netherlands direct: +31306699155.
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ORACLE LIFETIME SUPPORT POLICY

Oracle protects JD Edwards EnterpriseOne and World customer investments with Lifteime Support
Furthering our commitment to JD Edwards EnterpriseOne and World customers, Oracle is proud to announce defined support timeframes for JD Edwards EnterpriseOne and World products and releases and the application of the Lifetime Support Policy to a number of JD Edwards EnterpriseOne and World products and releases. Refer to the Lifetime Support brochure for specific release information.
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