JD Edwards EnterpriseOne and World Technical Support Center

SUPPORT REQUESTS	LATIN AMERICA	EUROPE, MIDDLE EAST, AFRICA

UNITED STATES	ASIA PACIFIC	LIFETIME SUPPORT

CANADA

SUPPORT REQUESTS

My Oracle Support Login
(For Siebel, PeopleSoft, JD Edwards, and Hyperion Products. Formerly Oracle MetaLink3)

	UNITED STATES
	Phone: +1.800.289.2999 Open 5 a.m. to 6 p.m. Pacific Time

	CANADA
	Phone: +1.800.289.2999 Open 4 a.m. to 6 p.m. Pacific Time

LATIN AMERICA

Open daily 9 a.m. to 6 p.m. local time in each country.

Country	Support Hotline
Argentina	0800.3330095
Bolivia	800.1.2222 then 303.488.4639.9194 then 1.800.784.4260
Brazil	0800.891.0813
Chile	1.230.020.5124
Colombia	01800.9153560
Costa Rica	0800.0120085
Dominican Republic	001.800.784.4260
Ecuador	999.170 then 303.488.4639.9194 then 1.800.784.4260
Jamaica	1.800.865.5348
Mexico	001.800.784.4260
Paraguay	00.812.800 then 303.488.4639.9194 then 1.800.784.4260
Peru	0800.500.10 then 303.488.4639.9194 then 0.800.784.4260
Puerto Rico	001.800.784.4260
Venezuela	800.1.2743
Uruguay	000.413.598.2887
If the country you are calling from is not on the list, dial the Latin America Support Hub directly at 1.925.694.6530.

ASIA PACIFIC

Open 9 a.m. to 6 p.m. local time in each country, unless otherwise noted.

Country	Support Hotline
Australia	1.800.659.537
China	Northern China 10.800.650.0099 Southern China 10.800.265.0099
Guam	1.800.289.2999
Hong Kong	800.90.3055
India	000.6517Public phones require local payment throughout the call. This number is available only from phones with IDD facility. For India, call Enhanced International Toll-Free Service (ETF). Please advise the callers to follow these steps when they need to call using the ETF: Dial the Toll-Free number At the voice prompt, enter '2' for International Toll-Free Service Enter the Singapore DID Customer Support telephone number for India.65.6895.9663. Call will be connected. Note: The ETF is applicable to phones with touch-tone facility. If a non-touch-tone phone is used, the call will be routed to an operator and be connected as a MTF call. In this case, the caller has to inform the operator that it is a MTF call and quote our CS number (65) 68959663 as the MTF Number to the operator for call connection.
Indonesia	001.803.65.7381 Available only from phones with IDD facility.
Japan	0120.174.074(Toll-free, Japan domestic only) 81.3.6834.6017 (Outside of Japan) Japanese: Open 9a.m. to 6 p.m. local time English: Out of hours
Malaysia	1.800.80.1557 Accessible by phone lines operated byTelekom Malaysia only. No access from phones provided by other carriers in Malaysia.
New Zealand	0.800.447.738
North and South Korea	00798.651.7220
Papua New Guinea	050.861.100
Philippines	1027.1800.650.7017
Singapore	800.1811.029
Taiwan	00801.65.1253
Thailand	001.800.656.470
If the country you are calling from is not on the list, dial the APAC Support Hub directly at +61.2.9491.1555.

EUROPE, MIDDLE EAST, AFRICA

Open 9 a.m. to 6 p.m. CET

Country	Support Hotline
Belgium	080040006 French 080040005 English
Denmark	80-881363
Finland	0.800.1.16087
France	01.70.70.8160
Germany	069222220261
Ireland	1.800.242.669
Italy	02.3600.3650
Netherlands	0.207.132743
Norway	800.15181
South Africa	080.09.90870
Spain	914140775
Sweden	020.79.7496
Switzerland	0800.83.84.65
United Kingdom	0161.601.8901
If the country you are calling from is not on the list, dial the European Support Hub in the Netherlands direct: +31306699155.

ORACLE LIFETIME SUPPORT POLICY

Oracle protects JD Edwards EnterpriseOne and World customer investments with Lifteime Support
Furthering our commitment to JD Edwards EnterpriseOne and World customers, Oracle is proud to announce defined support timeframes for JD Edwards EnterpriseOne and World products and releases and the application of the Lifetime Support Policy to a number of JD Edwards EnterpriseOne and World products and releases. Refer to the Lifetime Support brochure for specific release information.