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Oracle Support Sets Industry Pace with Prestigious J.D. Power and Associates Certification
Oracle is the first enterprise software provider to receive certification under the J.D. Power and Associates Certified Technology Service and Support (CTSS) Program. This prestigious certification recognizes Oracle for providing "An Outstanding Customer Service Experience" to North American customers across all product lines and reflects that Oracle customers are backed by one of the highest levels of support in the industry—Oracle Premier Support. It is based on cross-industry customer satisfaction research and an extensive audit conducted jointly by the Service and Support Professionals Association (SSPA) and J.D. Power and Associates.
A Superior Ownership Experience
J.D. Power and Associates certification programs help consumers identify those products and service providers that deliver a superior customer experience. "As a company, we strive to deliver a Superior Ownership Experience to our customers and we are determined to become the industry benchmark for outstanding Customer Support," said Juergen Rottler, executive vice president, Oracle Support and Oracle On Demand. "The certification is recognition of our commitment to excellence and our continuous efforts to innovate and improve the high-level of service delivered by Oracle's customer support teams."
Oracle Premier Support: Expect the Best
The J.D. Power and Associates certification covers support delivered in North America for Oracle Technology and Oracle Applications, including PeopleSoft and JD Edwards product families. J.D. Power and Associates found that Oracle met or exceeded the standard for delivering customer satisfaction. The certification demonstrates Oracle's continued and consistent commitment to delivering the highest quality technical support and raising the bar for high performance and customer satisfaction standards. Oracle customers can expect:
- Greater control of their technology future with access to upgrades and major releases.
- Trusted expertise with direct access to our support engineers.
- Faster problem resolution, faster updates, and faster system performance.
- Greater peace of mind with the assurance of our Lifetime Support Policy.
- Support for their entire technology infrastructure—an industry first, only from Oracle.
It all amounts to Oracle Support helping customers get the most value out of their existing Oracle solutions. Oracle Support will continue to help protect and increase the value of customer investments in Oracle solutions and to contribute to a superior ownership experience and total customer satisfaction.
Expect nothing but the best with Oracle Premier Support.
J.D. Power and Associates Certified Technology Service and Support ProgramSM, developed in conjunction with the Service & Support Professionals Association (SSPA). For more information, visit www.jdpower.com or thesspa.com.
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