Oracle Becomes First Enterprise Software Vendor to Achieve Global J.D. Power and Associates Certification

Oracle is the first enterprise software provider to receive global certification under the J.D. Power and Associates Certified Technology Service and Support (CTSS) Program for its worldwide support business encompassing 17 major hubs on 5 continents. This distinction recognizes Oracle for delivering "An Outstanding Customer Service Experience" worldwide. Oracle was also the first enterprise software provider to receive the certification in North America.

Customer Satisfaction: The Cornerstone of Our Business
Based in the United States, J.D. Power and Associates certification programs help consumers identify those product and service providers that deliver a superior customer experience. To earn the global J.D. Power and Associates certification, Oracle outperformed on a rigorous set of standards across a variety of customer service criteria, including strategic management, marketing, sales, and universal delivery processes, as well as additional service and support criteria covering both assisted support and non-assisted support. J.D. Power and Associates found that Oracle met or exceeded the standard for assessing customer satisfaction for delivering global support for Oracle technology and Oracle applications. The CTSS certification covers support services delivered globally for Oracle Technology and Oracle Applications, including PeopleSoft, and JD Edwards product families.

Oracle's Unmatched Global Reach: Setting the Industry Benchmark
Oracle's global reach provides support to customers in 27 languages in any time zone in which our customers do business. Oracle has more than 14,000 application and technology developers and over 7,000 highly skilled support professionals offering maintenance and problem resolution for Oracle technology and application products. Our support professionals are experts at troubleshooting, problem diagnosis, and resolution identification. "As a company we are committed to extending our industry leadership in Support Services by providing outstanding customer support," said Juergen Rottler, executive vice president, Oracle Support and Oracle On Demand. "Our global support infrastrucure gives us the power to deliver industry-leading suppport to help customers succeed. The global certification recognizes Oracle as an industy benchmark for delivering high-quality customer support and an outstanding customer experience anywhere in the world."

Oracle is proactive in helping Oracle customers maximize the ongoing value received from their Oracle investments. The J.D. Power and Associates certification demonstrates Oracle's continued and consistent commitment to delivering the highest quality technical support and raising the bar for high performance and customer satisfaction standards.

Learn More
	Read the Oracle press release.
	Read the J.D. Power and Associates press release.
	Read the SSPA press release.
	Oracle Premier Support.

J.D. Power and Associates Certified Technology Service and Support ProgramSM, developed in conjunction with the Service & Support Professionals Association (SSPA). For more information, visit www.jdpower.com or thesspa.com.