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Customer Services is hosting twenty-eight sessions showcasing Oracle services experts and over twenty customer speakers (including GE, AT&T, Allstate, and Ingersoll Rand). For a complete listing of sessions details view the Oracle Customer Services Focus On document (PDF). Key sessions include:
| Oracle Support |
- Best Practices for Achieving Faster Problem Resolution with My Oracle Support (S311897)
Learn how My Oracle Support helps you take a more proactive approach to managing your systems. Hear from Rajesh Adigal, Herbalife's director of Enterprise System Administration, who explains how Herbalife is achieving tangible benefits from taking a more proactive approach to managing its Oracle systems.
- Using Web 2.0 to Become a Recognized Oracle Expert: Customer Panel (S309963)
Hear directly from a panel of Oracle customers, partners, and employees about ways to take full advantage of the My Oracle Support Community and Web 2.0 technologies. Learn how you can contribute to help drive innovation, get real-time access to the latest product and support information, and exchange ideas with an extensive network of like-minded peers.
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| Oracle Advanced Customer Services |
- DIRECTV: Secrets of a Successful CRM and Call Center On Demand Implementation (S311848)
Hear directly from DIRECTV about the challenges and advantages of using software as a service (SaaS) and how it leveraged personalized, proactive support solutions delivered by Oracle Advanced Customer Services to develop a successful high-availability environment for customer care and improve sales productivity.
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| Oracle OnDemand |
- Panel: On-Demand Customer Showcase: Maximize the Value of Information Technology (S311944)
Participate in this panel discussion where customers illustrate how a deep operational relationship with Oracle as a service provider, software provider, and trusted technology advisor has resulted higher ROI.
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| Oracle University |
- Achieving Oracle Certification: Tips and Advice from an Oracle Certified Master (S307661)
Find out about the benefits and perks of Oracle certification and how you can join this exclusive community. Oracle University offers more than 60 independent credentials across database, middleware, applications, industries, and Linux to latest Oracle technology updates.
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