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PeopleSoft Enterprise Technical Support Center Contacts Directory

SUPPORT REQUESTS LATIN AMERICA EUROPE, MIDDLE EAST, AFRICA
UNITED STATES ASIA PACIFIC LIFETIME SUPPORT
CANADA    

SUPPORT REQUESTS

 

UNITED STATES

  • Phone: 1.800.477.5738 Pleasanton, CA (English) or 1.800.477.5738 Teaneck, NJ (English)

CANADA

  • Phone: 1.800.477.5738 (English)

LATIN AMERICA

Open daily 9 a.m. to 6 p.m. (local time for Brazil/Brasília time)—Holiday Schedule

Country Support Hotline
Argentina 0800.3330095 (English, Spanish)
Brazil 0800.8911701 (English, Spanish,Portuguese)
Chile 800.201318 (English, Spanish)
Colombia 980.15.4533 (English, Spanish)
Jamaica 800.522.9930 (English, Spanish)
Mexico 001.877.590.2054 (English, Spanish)
Puerto Rico 8004775738 (English, Spanish)
Venezuela 800.1.2743 (English, Spanish)
If the country you are calling from is not on the list, dial the Latin America Support Hub directly at 1.925.694.6530.

ASIA PACIFIC

Open 9 a.m. to 6 p.m. local time in each country, unless otherwise noted.

Country Support Hotline
Australia 1.800.817.674 (English)
Hong Kong 800.930.716 (English)
Northern China 10.800.650.0099 (English)
Southern China 10.800.265.0099 (English)
India 000.800.650.1133 (English)
To use this toll-free number, you must use a phone with an IDD service. PeopleSoft will pay the IDD rates. Mobile phones cannot make calls to this number due to government regulations.
Indonesia 001.800.011.2350
Japan 0120.174.074(Toll-free, Japan domestic only)
81.3.6834.6017 (Outside of Japan)
Japanese: Open 9a.m. to 6 p.m. local time
English: Out of hours
Korea 0078.14.800.3565 (English)
Malaysia 1.800.80.8488 (English)
New Zealand 0800.447.738 (English)
Singapore 800.120.3070 (English)
65.64361138–Direct
Sri Lanka 2430430
800-7111-005
Taiwan 0080.1.13.9607
Thailand 001.800.12.066.2577
If the country you are calling from is not on the list, dial the Asia Pacific Support Centers direct:
Singapore: 65.64361138
Sydney: +61.2.9491.1555
Tokyo: 81.3.5251.8792 /8796

EUROPE, MIDDLE EAST, AFRICA

Open 9 a.m. to 6 p.m. CET—Holiday Schedule

Country Support Hotline
Belgium 0.800.7.4951 (English, Dutch, French)
Denmark 8088.1080 (English)
Finland 0800.114873 (English)
France 0.800.90.9472 (French, English)
Germany 0.800.181.6315 (German, English)
Ireland 1.800.242.669
Italy 08007.80716 (Italian, English)
Luxembourg 8002.3310 (French, German, English)
Netherlands 0.800.022.4738 (Dutch, English)
Norway 800.11225 (English)
Spain 900.93.8917 (Spanish, English)
Sweden 0200.285639 (English)
Switzerland 0.800.83.8465 (German, French, English)
United Arab Emirates 800.044.47723 (English)
United Kingdom 0.800.731.3239 (English)
If the country you are calling from is not on the list, dial the European Support Hub in the Netherlands direct: +31306699155.

ORACLE LIFETIME SUPPORT POLICY

Oracle protects PeopleSoft Enterprise customer investments with Lifteime Support
Furthering our commitment to PeopleSoft Enterprise customers, Oracle is proud to announce defined support timeframes for PeopleSoft Enterprise products and releases and the application of the Lifetime Support Policy to a number of PeopleSoft Enterprise products and releases. Refer to the Lifetime Support brochure for specific release information.

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