My Oracle Support

Next Generation Support Experience Delivered

My Oracle Support—award winning next generation support platform—uses personalized and proactive support capabilities to help accelerate the business value of Oracle solutions, lower the cost of ownership, and enable faster problem resolution.

My Oracle Support provides instant access to the latest support information, forums, communities and product alerts—all included as part of your annual Oracle Premier Support subscription. When you leverage My Oracle Support, expect a superior support experience.

With My Oracle Support customers can experience:

Up to 40% faster service request resolution
Up to 30% faster service request creation with My Oracle Support
Up to 25% problems avoided with targeted knowledge and proactive advice
97% of problems resolved quicker with targeted knowledge

Get Started with Next Generation Support Today:

My Oracle Support Login

FEATURES

Configuration Management: Embedded automated configuration management links detailed information about a customer's environment to Oracle's vast knowledge base.

Knowledge Management: Personalized knowledge management and guided search capabilities to quickly locate relevant articles and information.

Health checks: Proactive health checks based on personalized system configuration information to avoid unplanned system downtime.

Personalization: PowerView, a personal dashboard to track, manage and support systems in a single, centralized location.

Service Request Management: A new user experience that delivers faster service request creation and resolution.

Patch Recommendations: Proactive notification of potential system issues and recommendations that help you improve system performance and avert outages.

Collaborative Communities: Connects industry peers and a network of Oracle support experts for the exchange of best practices and industry knowledge.

	BENEFITS
	Problem avoidance: View Oracle assessments of your systems, get recommendations for critical patch updates, health checks, and security alerts. Faster problem resolution: Benefit from integrated service request work flows and detailed, dynamic system configuration data, shared with Oracle Support in real-time. Improved systems stability: Significantly reduce time required to identify and apply patches by quickly locating patch recommendations specific to your Oracle environment and identifying any patch conflicts that may exist.