My Oracle Support

Next Generation Support Experience Delivered

Two award winning platforms, Oracle MetaLink and Oracle Software Configuration Manager have been combined to bring you unprecedented personalized, proactive and collaborative support capabilities in one simplified platform.

My Oracle Support, our exclusive Web support portal, provides instant access to the latest support information, forums, communities and product alerts—all included as part of your annual Oracle Premier Support subscription. When you leverage My Oracle Support, expect a superior support experience.

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FEATURES

Personalized knowledge

Up to 30% faster service request creation
Up to 40% faster service request resolution

Proactive problem avoidance

97% of issues resolved through the knowledgebase
Up to 25% problems avoided with Alerts and HealthChecks

Collaborative support

Immediate access to an extensive network of technical peers
Streamlined access to resolution information

	BENEFITS
	Problem avoidance—View Oracle assessments of your systems, get recommendations for critical patch updates, health checks, and security alerts. Faster problem resolution—Benefit from integrated service request work flows and detailed, dynamic system configuration data, shared with Oracle Support in real-time. Improved systems stability—View hosts or other targets. See critical issues, drill into a configuration for the host or other type of target, check what patches are installed, and learn more about a target. Simplified configuration management—Receive interactive reports of components, deployments, and hardware. Get trend information by product version, compare and copy results, and print reports.